Customer Resolutions Specialist

Retail & Consumer Services · Customer Service · Customer Support

In short

As a Customer Resolutions Specialist in Oak Creek, Wisconsin, you will resolve customer issues by collecting information, offering solutions, and ensuring customer satisfaction while balancing store needs and operational procedures. This full-time role involves collaboration with store partners and reporting on customer resolution metrics.

Responsibilities

Resolve customer issues by collecting pertinent information, informing customers of options, and finding an acceptable resolution.
Resolve customer issues with urgency while balancing the needs of the customer, IKEA store, and Customer Support Center, considering operational procedures and costs.
Collaborate with store partners, service providers, and installation providers to satisfy customer issues and ensure standards are met or exceeded.
Provide customers with a forum to express their concerns and react in a professional and empathetic manner.
Maintain accurate records of customer resolutions and follow through/negotiate credits and/or discounts based on Return policy/incident and coordinate the return of merchandise with the customer.
Create and support reporting on Customer Resolution metrics to ensure KPIs are being met.
Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Requirements

1 year of call center, sales or customer service experience preferred.

Benefits

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment

Skills

Customer ServiceSalesReporting

#Customer Relations#Customer Support#Retail

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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