The Job

Customer Resolution Representative (NSW)

Logistics, Sales & Operations · Sales & Business Development · Customer Success · Sales Support

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In short

IKEA is hiring a Customer Resolution Representative in Tempe, NSW. This permanent, full-time hybrid role involves resolving customer issues via phone, chat, and email, requiring strong communication and problem-solving skills. The position offers competitive hourly pay with penalty rates and a comprehensive benefits package.

Responsibilities

  • Receive high-volume inbound contacts via telephony and other communication systems.
  • Provide after-sales solutions balancing cost and customer experience.
  • Utilize problem-solving and resolution techniques for smooth customer interactions.
  • Answer customer inquiries through phone, chat, and email within set timeframes.
  • Document customer interactions, inquiries, and resolutions in the CRM system.
  • Investigate complex cases, liaise with service providers, and assess claims.

Requirements

  • Proven experience in a customer service role, particularly in retail or a contact centre.
  • Strong problem-solving skills.
  • Excellent written and verbal communication skills with a polite and friendly manner.
  • Good attention to detail and ability to remain composed under pressure.
  • Proficient computer skills and ability to learn IKEA systems.
  • Team player with a 'Togetherness' mindset, capable of independent work.
  • Customer-centric and empathic approach to maximize customer satisfaction.

Desired Qualifications

  • Understanding of technical aspects of IKEA systems is a plus.
  • Ability to offer great and convenient solutions.

Benefits

  • $28.31 base hourly pay rate + penalty rates (weekends, public holidays, late nights).
  • 5 weeks’ Paid Annual Leave.
  • Paid Parental Leave.
  • Family & Community Leave.
  • Rosters published 4 weeks in advance.
  • 15% Co-worker discount.
  • Subsidised meals and complimentary drinks in Co-worker restaurant.
  • Free uniforms provided.
  • Free Co-worker parking.
  • Bonus programme (where eligible).
  • Benefits Membership.
  • Co-worker Loyalty programme.
  • 24/7 access to Employee Assistance Program.
#Customer Relations#Customer Service#Contact Centre
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Company

IKEA

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Tempe, Australia

Applicants

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