Customer Quality Technician
Manufacturing & Production · Quality & Process · Quality Assurance
In short
As a Customer Quality Technician in Shanghai, you will partner with customers and sales to document and investigate quality concerns, leading cross-functional problem-solving activities to find root causes and implement corrective actions. This role requires a technical secondary school education, experience in a quality or technical environment, and proficiency in Microsoft Office.
Responsibilities
- Partner with customers and sales teams to understand, verify, and document quality concerns and gather relevant information related to product performance and failure investigations.
- Lead cross-functional problem-solving activities to identify root causes and implement effective corrective and preventive actions.
- Prepare clear, professional failure analysis reports and communicate findings to internal and external stakeholders.
- Drive continuous improvement initiatives focused on product quality, reliability, performance, and customer satisfaction.
- Provide on-site customer support when required to investigate issues and support resolution activities.
- Collaborate with manufacturing, engineering, quality, and commercial teams to achieve quality objectives and enhance customer experience.
- Support additional projects and responsibilities as assigned.
Requirements
- Technical secondary school education, vocational training, or equivalent technical qualification.
- Experience supporting quality, manufacturing, engineering, customer service, or a related technical environment.
- Ability to investigate issues, gather information, analyze data, and support problem-solving activities.
- Effective written and verbal communication skills with the ability to collaborate across different functions and communicate with customers.
- Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
- Basic English reading skills to review technical documents and communicate in a global business environment.
- Ability and willingness to travel to customer sites when required.
Desired Qualifications
- Experience conducting product failure analysis, root cause investigations, or quality improvement projects.
- Knowledge of quality management systems, quality tools, or continuous improvement methodologies.
- Experience working in a manufacturing, industrial, engineering, or customer-facing environment.
- Strong organizational skills and the ability to manage multiple priorities effectively.
- Experience preparing technical reports and presenting findings to stakeholders.
Benefits
- Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive.
- Mentorship, training, or leadership opportunities.
- We invest in your success so you can make a lasting impact.
- We foster an environment that encourages innovation, collaboration, and diverse perspectives.
- We prioritize a workplace where every employee is valued, respected, and empowered to grow.
#quality#technician#customer support#problem solving#continuous improvement
Company
Emerson
Job Posted
6 hours ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Shanghai, China
Qualification
Diploma
Applicants
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