Customer Network Support Engineer
Technology, Data & Digital · IT Infrastructure & Security · Network Administration · Cloud Engineering · Systems Engineering
In short
Ericsson is seeking a knowledgeable Support Engineer in Taguig, Philippines, to operate and support Ericsson NFVI and CNIS platforms. The role involves ensuring high availability for 5G, IMS, and VNF/CNF workloads, troubleshooting complex incidents, and developing automation. Requires a Bachelor's or Master's degree and over 10 years of experience in cloud infrastructure and network operations.
Responsibilities
- Operate, troubleshoot, and optimize Ericsson NFVI, CNIS, CEE, Kubernetes, SDN/SDI, networking, and storage platforms.
- Support CNIS data fabrics, Anycast Gateway, BGP, EVPN/VXLAN, ECMP, Clos/spine-leaf architectures, and multi-VRF environments.
- Lead complex incidents from triage through root cause analysis, permanent remediation, and post-incident reviews.
- Contribute to HLD/LLD, deployments, upgrades, expansions, migrations, and infrastructure changes.
- Improve capacity, performance, failover, ingress/egress optimization, and overall infrastructure resiliency.
- Plan and execute upgrades, patching, hardware refreshes, and compatibility or regression testing.
- Develop automation and infrastructure-as-code using Python, Bash, Ansible, and/or Terraform.
- Maintain monitoring, logging, alerting, telemetry, runbooks, topologies, and operational documentation.
- Collaborate with CU, PDU, design, product, and customer operations teams, and mentor junior engineers.
Requirements
- Bachelor’s or master’s degree in computer science, telecommunications, engineering, or equivalent practical experience.
- 10+ years of hands-on experience in cloud infrastructure and network operations, preferably in telecommunications or large-scale distributed environments.
- Strong experience with Ericsson NFVI and/or CNIS deployments in production environments.
- Proven experience with data center fabrics, production Kubernetes/CEE clusters hosting CNFs, and storage platforms supporting telco workloads.
- Demonstrated ability to lead complex technical incidents and deliver root cause analysis and remediation.
Desired Qualifications
- Experience with Ericsson 5G Core, IMS, PCG, PCC, or other core network VNFs/CNFs.
- Familiarity with service meshes, ingress controllers, and network policies.
- Networking, cloud, or Kubernetes certifications such as CCNP, CCIE, or CKA.
Benefits
- Outstanding opportunity to use skills and imagination to push boundaries.
- Opportunity to build solutions for tough problems.
- Will be challenged, but not alone.
- Joining a team of diverse innovators.
- Championing diversity and inclusion.
- Encouraging people from all backgrounds to apply.
#Telecommunication#Telecommunications#Electronic Engineering#Electronics#Electrical Engineering#Network Switching#Linux#Information Technology#GSM#GPRS#Engineer Customer Support#Service Delivery
Company
Ericsson
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Taguig, Philippines
Qualification
Bachelor, Master
Applicants
Be an early applicant