Customer Experience Analyst

Logistics, Sales & Operations · Sales & Business Development · Sales Operations

In short

The Sales Operations Specialist at Electrolux Group supports the Contract Sales channel by managing order fulfillment, resolving issues, and collaborating with internal teams to ensure a seamless customer experience. This hybrid role based in Charlotte, NC, requires a Bachelor's degree, advanced Excel skills, and experience with ERP systems like SAP and BI tools such as Power BI.

Responsibilities

Serve as the primary Sales Operations contact for the Contract Sales team, supporting order-related inquiries, shipment exceptions, and process escalations.
Manage daily operational activities, including order blocks, open orders, aged deliveries, credit holds, and product lifecycle reviews.
Partner with transportation, warehousing, inventory, and customer service teams to ensure timely order fulfillment and issue resolution.
Analyze order and sales data to identify trends, exceptions, and opportunities for process improvement.
Prepare and deliver recurring business reports and order book reviews for leadership stakeholders.
Support product lifecycle management activities, including end-of-life transitions, product substitutions, and data integrity reviews.
Monitor compliance with operational processes and customer service standards.
Contribute to continuous improvement initiatives and provide operational support for additional sales channels as needed.

Requirements

Bachelor’s degree
Advanced proficiency in Microsoft Excel and the Microsoft Office Suite.
Experience working with ERP systems; SAP experience preferred.
Familiarity with Power BI or other business intelligence/reporting tools.
Strong analytical skills with the ability to interpret data and translate findings into actionable recommendations.

Desired Qualifications

Experience working with ERP systems; SAP experience preferred.
Familiarity with Power BI or other business intelligence/reporting tools.

Benefits

Flexible work hours/hybrid work environment
Medical, dental, vision and life insurance
Competitive holiday and vacation time off program
Retirement Savings Plan (401(k)) with relevant company contribution.
Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service

Skills

Microsoft ExcelMicrosoft Office SuiteERP systemsSAPPower BI

#Sales#Aftersales#Customer Experience#Order Fulfillment#Data Analysis#Reporting#SAP#Power BI

About Electrolux Group

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025 Electrolux Group had sales of SEK 131 billion and employed approximately 39,000 people around the world. For more information go to…

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