CTK Svc Sr. Associate [S], CTK

Logistics, Sales & Operations · HR & Admin · HR Operations · Administrative Support · Customer Support

In short

Amazon seeks a Time and Attendance Operations Administrator for its Centralized Timekeeping (CTK) team. This role involves managing employee time records, handling HR queries via phone and chat, and ensuring accurate data entry and policy compliance. The position is remote and requires strong attention to detail and communication skills.

Responsibilities

Resolve employee inquiries about time and attendance & HR queries through phone and chat support.
Ensure accurate and timely data entry for attendance management.
Maintain detailed records in the service case management system.
Apply Amazon's attendance policies and ensure compliance with state and federal laws.
Address HR queries using standard operating procedures and documentation.
Take full ownership of employee cases from initial contact to resolution.
Document process gaps and suggest service improvements.
Communicate clearly in English through both verbal and written channels.
Contribute to team initiatives for service enhancement and maintain a strong focus on customer service.
Report directly to the Time and Attendance Manager or designated Point of Contact.

Requirements

6+ months of human resources experience or 6+ months of customer service experience or 6+ months experience in Amazon.
Bachelor's degree or equivalent
6+ months of Microsoft Office products and applications experience.
Knowledge of Microsoft Office products and applications (especially Excel).
Knowledge of Microsoft Office including outlook, Word, and Excel.
Experience in confidential environments.

Desired Qualifications

1+ years of Microsoft Office products and applications experience.

#Human Resources

Company

Amazon

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

Remote

Experience Level

Associate

Locations

India

Qualification

Bachelor

Applicants

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