The Job

CRM Quotes and Orders Logger

Logistics, Sales & Operations · Sales & Business Development · Sales Support · Customer Success

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In short

Emerson is seeking a CRM Quotes & Orders Logger in Cluj-Napoca, Romania, to provide CRM logging support to European sales teams. The role involves accurate and efficient processing of customer RFQs and POs, maintaining CRM data quality, and collaborating with sales teams to ensure high-quality customer service.

Responsibilities

  • Register customer RFQs and POs accurately and promptly within CRM systems.
  • Maintain high-quality CRM records in accordance with established standards, processes, and best practices.
  • Create and maintain customer accounts and contact information to ensure an accurate and up-to-date database.
  • Send timely acknowledgements confirming receipt of customer RFQs and POs.
  • Route CRM tasks and inquiries to the appropriate sales team members.
  • Partner with sales teams to support customer requirements and deliver high-quality service.
  • Update CRM records with relevant information related to customer requests and activities.
  • Maintain electronic documentation and support document archiving processes.
  • Provide mailbox management support when required.
  • Demonstrate flexibility in responding to changing priorities and urgent customer inquiries.

Requirements

  • Proficiency in English, both written and spoken.
  • Experience working with customer data, business systems, or CRM platforms.
  • Strong computer skills, including Microsoft Office applications and web-based tools.
  • Ability to work effectively with geographically dispersed and virtual teams.
  • Strong organizational skills with a focus on accuracy and quality.
  • Excellent communication and collaboration skills.
  • Ability to manage multiple priorities while maintaining a customer-focused approach.

Desired Qualifications

  • Experience supporting sales, order management, customer service, quotation processes, or CRM administration.
  • Knowledge of ERP systems or enterprise business applications.
  • Additional language skills beyond English.
  • Experience working in a multinational or shared services environment.
  • Familiarity with document management and archiving processes.

Benefits

  • Opportunity to grow your career.
  • Supportive work environment that values employees.
  • Encourages innovation, collaboration, and diverse perspectives.
  • Commitment to ongoing career development.
  • Inclusive culture with support to thrive.
  • Mentorship, training, or leadership opportunities.
  • Investment in employee success.
#CRM#Customer Service#Sales Support
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Company

Emerson

Job Posted

6 days ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Associate

Locations

Cluj-Napoca, Romania

Applicants

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