Contract Channel Sales Analyst
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Business Analysis
In short
Le poste d'analyste des ventes de canaux contractuels joue un rôle essentiel dans le soutien de l'activité des canaux contractuels en gérant l'administration des devis clients, la maintenance des prix, la résolution des problèmes opérationnels, le soutien à la prévision et la mise en œuvre de nouveaux produits. Le candidat idéal combine de solides compétences analytiques, une discipline opérationnelle et une orientation client pour soutenir des comptes majeurs.
Responsibilities
- Create, maintain, and manage customer quotes within company quoting systems.
- Support quote development and implementation for key national accounts.
- Ensure all customer quotes are accurately loaded, maintained, and updated based on approved pricing strategies.
- Monitor quote expiration dates and coordinate timely renewals.
- Validate pricing accuracy and resolve quote discrepancies.
- Maintain current ABD and Ferguson pricing files.
- Execute customer-specific price loads.
- Verify pricing integrity across systems.
- Support annual and mid-year pricing updates.
- Investigate and resolve customer pricing discrepancies and rebate-related issues.
- Maintain pricing documentation and audit trails to ensure compliance and consistency.
- Advanced Excel: PivotTables, XLOOKUP/INDEX-MATCH, Power Query, and building and auditing complex multi-sheet models
- Working SQL for pulling and joining data from sales, pricing, and freight sources
- Power BI for dashboards and recurring reports (DAX a plus)
- Experience building repeatable monthly reporting packages, such as business reviews, with clear charts and executive-ready summaries
- Hands-on experience with Microsoft Copilot across Excel, PowerPoint, Word, Outlook, and Teams (drafting formulas, summarizing data, generating narrative and slides)
- Strong prompt-writing skills: able to turn a business question into a clear, structured prompt and to validate and correct the output
- Experience using AI to automate manual reporting steps, such as data cleanup, variance commentary, and report refreshes
- Familiarity with Power Automate or similar tools for workflow automation
- Ability to evaluate AI output critically, checking accuracy against source data before it reaches leadership
- Comfort analyzing pricing, margin, freight, and volume trends and turning them into recommendations
- Ability to translate data into a clear story for sales leaders, with concise written and verbal communication
- Strong attention to detail and data integrity, including documenting formulas and processes so reports are repeatable
- Manage daily operational activities supporting Contract Channel customers.
- Monitor and clear IDOCs and other system exceptions impacting order flow.
- Maintain and work an incompletion log to resolve outstanding order and customer issues.
- Address customer expected pricing concerns through coordination with pricing, customer service, and sales teams.
- Identify process improvements to reduce operational disruptions and improve customer satisfaction.
- Collaborate with Product Line Management and Sales teams to ensure new products are incorporated into quoting and pricing tools.
- Maintain accurate product attributes, pricing information, and customer-specific configurations.
- Monitor product transitions, discontinued products, and replacement models.
- Communicate NPI updates to relevant stakeholders to ensure customer readiness.
- Partner with National Account Managers and Builder Account Managers to develop accurate demand forecasts.
- Analyze current business trends, pending projects, and future opportunities to improve forecast accuracy.
- Support RDC-level forecasting and inventory planning efforts.
- Provide visibility into market opportunities, quote pipelines, and customer demand changes.
- Serve as a central point of coordination between National Account Managers, Builder Account Managers, Pricing Team, Product Line Management, Supply Chain, Customer Service, and Contract Customers.
- Support issue resolution and continuous improvement initiatives.
- Develop reporting and insights to improve channel execution and customer satisfaction.
Requirements
- Bachelor’s degree in business, Supply Chain, Finance, Marketing, or related field preferred.
- 3–5 years of experience in sales operations, pricing, customer support, supply chain, contract administration, or related functions.
Desired Qualifications
- Experience in building products, appliances, distribution, or B2B sales environments
- Exposure to CRM data (Salesforce or similar)
- Experience training or coaching colleagues on AI tools
Benefits
- Flexible work hours/hybrid work environment
- Medical, dental, vision and life insurance
- Competitive holiday and vacation time off program
- Retirement Savings Plan (401(k)) with relevant company contribution.
- Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service
Skills
ExcelSQLPower BIDAXMicrosoft CopilotPower AutomateSalesforce
#Sales Operations#Pricing#Customer Support#Supply Chain#Contract Administration#Excel#SQL#Power BI#AI#Automation#Forecasting#NPI
About Electrolux Group
Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025 Electrolux Group had sales of SEK 131 billion and employed approximately 39,000 people around the world. For more information go to…
Company
Electrolux GroupJob Posted
4 days ago
Employment Type
Full Time
Work mode
Hybrid
Experience Level
Mid-Senior
Locations
Charlotte, United States of America
Qualification
Bachelor
Applicants
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