Client Delivery Director
Logistics, Sales & Operations · Program Management · Project Management
In short
Client Delivery Director role responsible for end-to-end delivery governance, ensuring scope, quality, timelines, and budget adherence across projects. This position involves managing client relationships, leading delivery teams, monitoring financial performance, and ensuring compliance with organizational standards.
Responsibilities
- Own end-to-end delivery governance across projects, ensuring scope, quality, timelines, and budget adherence.
- Drive strategic planning, execution oversight, and delivery excellence across multiple accounts or programs.
- Manage client relationships, stakeholder expectations, escalations, and governance reviews.
- Ensure operational performance through SLA/KPI tracking, risk management, and continuous improvement initiatives.
- Lead and mentor delivery teams, ensuring resource planning, capability building, and performance alignment.
- Monitor financial performance, including revenue, margins, billing, utilization, and cost optimization.
- Ensure compliance with organizational processes, audit requirements, quality standards, and contractual obligations.
- Identify delivery risks, dependencies, and improvement opportunities to ensure business continuity and client satisfaction.
Requirements
- Experience in end-to-end delivery governance
- Proven ability to drive strategic planning and execution oversight
- Strong client relationship and stakeholder management skills
- Experience in operational performance monitoring (SLA/KPI tracking, risk management)
- Leadership and mentoring capabilities for delivery teams
- Financial monitoring skills (revenue, margins, billing, utilization, cost optimization)
- Knowledge of organizational processes, audit requirements, quality standards, and contractual obligations
Benefits
- Supercharge your potential
- Find your career
- Find your spark
- Work at a place that puts its people first
- Global technology company with over 223,000 employees across 60 countries
- Industry-leading capabilities in digital, engineering, cloud, and AI
- Work with clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
- Consolidated revenues of $14.8 billion as of 12 months ending June 2026
#Delivery Governance#Project Management#Client Relationship Management#Stakeholder Management#Operational Performance#Risk Management#Team Leadership#Financial Monitoring#Compliance#Business Continuity
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Executive
Locations
India
Applicants
Be an early applicant