The Job

Channel Support Center Manager

Manufacturing & Production · Production & Assembly · Manufacturing Engineering

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In short

Alfa Laval seeks a LATAM Channel Support Center Manager to lead a regional technical support team, enhancing product and application capabilities for Sales Companies and Channels. This role involves technical expertise, people management, customer and sales support, capability development, and continuous improvement, requiring a relevant degree and proven leadership experience.

Responsibilities

  • Lead and develop the technical support team, providing direction, coaching, and follow-up.
  • Support customers and Sales Company teams with high-level product and application expertise.
  • Develop, motivate, and coach Product & Application experts to strengthen technical competencies.
  • Define and manage the technical competency roadmap and ensure product/application knowledge development.
  • Develop, monitor, and continuously improve work processes and quality standards for quotation and technical support.
  • Identify opportunities to improve efficiency in customer and distributor support.
  • Develop and deliver Product and Service training programs for Sales Companies, Channels, and partners.
  • Own the local Product & Application training process and support tool implementation (Anytime, InTouch, Product Selection Guide).
  • Provide high-level support for Capital Sales and/or After Sales concepts.
  • Identify product or competency gaps and collaborate with central teams to propose solutions and training.
  • Act as a key interface with Product Centers, Business Units, and commercial teams.
  • Lead new product launches and product phase-out initiatives.
  • Develop technical comparisons and competitor analysis.
  • Manage key performance indicators and use data for improvement actions.

Requirements

  • Degree in Industrial Engineering, Commercial Engineering, Business Administration, or a related field.
  • Proven experience in managerial or technical leadership roles (customer support, engineering, industrial products, technical sales, product/application support).
  • Experience leading, coaching, and developing technical teams.
  • Experience designing or leading technical training programs.
  • Experience working with and developing technical competencies across teams or partner networks.
  • Strong strategic thinking and business planning capabilities.
  • Experience with continuous improvement and process optimization.
  • Advanced English is required.

Desired Qualifications

  • Knowledge of Lean, Six Sigma, Black Belt, or similar continuous improvement methodologies is considered an advantage.
  • Strong customer orientation and ability to translate technical expertise into practical business solutions.
  • Ability to work effectively in a regional and cross-functional environment.

Benefits

  • Opportunity to lead a team supporting LATAM as a whole.
  • Work across different cultures.
  • Combine engineering and business perspectives.
  • Directly influence the development of technical capabilities and customer/channel support.
#technical support#LATAM#leadership#product expertise#application expertise#customer support#channel support#training programs#process optimization#capital sales#after sales#new product launches#competitor analysis#performance indicators#industrial engineering#commercial engineering#business administration#managerial roles#technical leadership#engineering#technical sales#product support#application support#coaching#strategic thinking#business planning#continuous improvement#lean#six sigma#cross-functional#english
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Company

Alfa Laval

Job Posted

1 week ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Tlalnepantla, Mexico

Qualification

Bachelor

Applicants

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