CDC Service Delivery Lead

Technology, Data & Digital · IT Infrastructure & Security · Cybersecurity

In short

We are seeking a Service Delivery Lead for our Cyber Defense Center (CDC) in Bangalore, India, to ensure effective cyber defense services and strengthen customer relationships. The role involves managing service delivery models, customer onboarding, and performance metrics to meet evolving cybersecurity needs.

Responsibilities

Lead and coordinate the delivery of CDC services to internal and external customers.
Build and maintain strong customer and stakeholder relationships.
Coordinate onboarding of new organizations and services into CDC.
Develop and continuously improve the CDC service delivery model.
Define and maintain services, responsibilities and supporting documentation.
Develop and maintain the CDC service portfolio and service catalogue.
Establish and follow up on SLAs, OLAs, KPIs and service performance.
Translate customer needs into clear service and operational requirements.
Coordinate dependencies, issues and escalations across CDC teams.
Drive service reviews and continuous improvement.
Contribute to CDC Process & Governance initiatives.

Requirements

Experience in IT or cybersecurity service delivery, preferably within a SOC, managed security service or similar operational environment.
Experience with service management, service ownership or service portfolio management.
Strong experience in customer and stakeholder management.
Good understanding of cybersecurity operations and security services.
Experience working with SLAs, OLAs, KPIs and service performance management.
Strong communication, coordination and problem-solving skills.
Ability to translate customer requirements into technical and operational needs.
Ability to work effectively across teams and cultures in a global organization.
Professional proficiency in English.

Benefits

Outstanding opportunity to use your skills and imagination to push the boundaries of what's possible.
Be challenged, but not alone.
Joining a team of diverse innovators driven to go beyond the status quo.
Chance to build solutions never seen before to some of the world's toughest problems.

Skills

IT service deliverycybersecurity service deliverySOCmanaged security serviceservice managementservice ownershipservice portfolio managementcustomer managementstakeholder managementcybersecurity operationssecurity servicesSLAsOLAsKPIsservice performance managementEnglish

#AI#cyber defense#service delivery#customer relations#SOC#managed security service#IT service management#service ownership#service portfolio management#cybersecurity operations#SLAs#OLAs#KPIs#communication#problem-solving#global organization

About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

See all open jobs at Ericsson Read more about Ericsson Website