Case Mgr, CRT [S]

Logistics, Sales & Operations · HR & Admin · HR Operations

In short

Amazon is looking for a Case Manager for their CRT team, working on a contractual basis. The role involves providing comprehensive case management services for employees dealing with leaves of absence and disabilities, ensuring compliance with policies and regulations. This is an individual contributor role requiring a Bachelor's degree and significant experience in case or HR management.

Responsibilities

Initiate and respond to inquiries about leave and disability events, benefits, and options.
Serve as a point of contact for employees, providing holistic case management services.
Review medical documentation to adjudicate leaves in compliance with leave plans, laws, and benefit plans.
Leverage duration guidelines, best practice tools, and Amazon resources to support leave oversight.
Critically assess and adjust case management plans to an employee’s changing needs.
Address and respond to sensitive situations and troubleshoot issues.
Ensure timely and accurate communication regarding employee-impacting issues during leave.
Identify and solve problems, sometimes with limited information.
Facilitate a smooth return to work and ramp-back plan for employees.
Educate managers and business partners on employee concerns and needs.
Communicate regular updates to employees and stakeholders verbally and in writing.
Ensure compliance with standard work, federal/state regulations, and company policy.
Maintain system records for accurate and timely information/documentation.
Consult, coordinate, and partner with third-party administrators, HR, Safety, Legal, Payroll, Benefits, and other departments.

Requirements

Bachelor's degree in business.
3+ Years of experience in customer service or Human Resource management or Case management or Leave & Disability management role.
Intermediate proficiency in MS Word, Excel and Outlook.

Desired Qualifications

Bachelor’s degree in HR related fields.
Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards.
Experience with process improvement and stakeholder management.
Experience and knowledge in Six Sigma belts and process improvement initiatives.

Skills

MS WordMS OutlookMS Excel

#Case Management#Disability#Leave of Absence

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