Business Analyst II, ROC WFM (Workforce Management)

Logistics, Sales & Operations · Business Analysis

In short

As a WFM Long-Term Planning Analyst, you will create efficient headcount plans, manage variable cost budgeting, and identify optimal operational levels. You will collaborate with various teams to ensure sufficient headcount, proactively plan for peaks, and drive automation for efficiency. The role requires strong analytical skills, the ability to break down complex problems, and a proven track record in process improvement and root-cause elimination.

Responsibilities

Create efficient, implementable headcount plans.
Own variable cost budgeting for scope to meet financial goals.
Identify optimal levels of operations to meet volume demand.
Work closely with Program, Business Operations, Analytics, and Finance.
Identify risks and provide mitigation plans.
Proactively plan for high-demand peaks to ensure operational readiness.
Create weekly plans and automate existing processes for efficiency.
Understand forecasting, demand planning, and supply planning.
Champion automation to identify manual processes and drive scalable solutions.
Work across internal, cross-functional partner teams and external stakeholders.
Deliver timely and accurate headcount plans considering forecast and productivity inputs.
Identify the need for different data reporting mechanisms and collaborate with analytics and tech teams.
Deep dive and analyze trends across different programs to minimize defects.
Impact organizational strategy for short or long-term goals.
Manage the analysis of daily, weekly, and monthly reporting of key planning performance indicators.

Requirements

2+ years of business analyst, data analyst or similar role experience.
2+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience.
Bachelor's degree or equivalent.
Experience defining requirements and using data and metrics to draw business insights.
Experience with SQL.

Desired Qualifications

Master's degree in supply chain management, operations, engineering, analytics or related field.
Experience making business recommendations and influencing stakeholders.
Experience with data visualization using Tableau, Quicksight, or similar tools.
Experience partnering with executive-level leaders to identify and solve business issues.

Skills

ExcelVBATableauSQLQuicksight

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