The Job

Automated Operations Engineer -NOC

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Network Administration

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In short

Join our team as an Automated Operations Engineer - NOC in Noida, India. This role involves managing a 24x7 Network Operations Center, ensuring seamless service delivery, and leading a team to meet SLAs and KPIs. You will be responsible for troubleshooting, reporting, and team development.

Responsibilities

  • Own day-to-day NOC operational performance and ensure smooth network operations.
  • Lead your team to consistently meet SLAs and KPIs for Network Surveillance and first-level troubleshooting.
  • Manage and resolve Trouble Tickets with timely follow-ups per the MSTOP process.
  • Drive performance reviews and implement corrective/preventive actions when needed.
  • Interface with cross-functional teams including NPI, NPO, Optimization, SRF, Field Operations, and Customer Support.
  • Ensure new node integrations follow standardized processes.
  • Publish KPI and SLA reports to MSIP, customers, and relevant stakeholders.
  • Forecast manpower requirements and manage team capacity.
  • Conduct Performance Appraisals and contribute to Balanced Scorecard fulfillment.
  • Maintain high team morale, manage attrition, and support competence development.
  • Report security breach incidents and suggest corrective measures.

Requirements

  • Degree in Electronics and Telecommunication Engineering.
  • 3–4 years in Telecom Network operations.
  • GSM & CDMA knowledge.
  • Telecom Service Networks knowledge.
  • SQL knowledge.
  • Perl knowledge.
  • PostgreSQL knowledge.
  • People management skills.
  • Customer relationship management skills.
  • Strong interpersonal skills.
  • Proficiency in written and spoken English and Hindi.
  • Integrity.
  • Positive attitude.
  • Ability to perform under pressure.

Desired Qualifications

  • ITIL certification (preferred).
  • CCNA certification (preferred).
  • JNCIA certification (preferred).
  • CCIP certification (preferred).

Benefits

  • Outstanding opportunity to use skills and imagination.
  • Build solutions never seen before.
  • Be challenged in a fast-paced environment.
  • Join a team of diverse innovators.
#NOC#Network Operations Center#Service Delivery#Telecom Network
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Company

Ericsson

Job Posted

1 week ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Noida, India

Qualification

Bachelor

Applicants

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