Associate Support Specialist IT Infr
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Network Administration · Systems Engineering
In short
This Associate Support Specialist role in Dublin, VA is crucial for delivering and supporting IT infrastructure solutions for local and remote end-users. Responsibilities include installing, configuring, and supporting client systems, network connectivity, and industrial IT solutions using global processes and standards.
Responsibilities
- Deliver and support infrastructure solutions required by the business according to Group IT service and product standards.
- Perform delivery and support work according to standard methods and processes.
- Execute time-critical support of industrial IT solutions.
- Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems.
- Install and configure Client systems (Hardware, software, applications, communications, printers, and peripherals).
- Perform scheduled/unscheduled upgrades to machines to maintain a safe & secure network.
- Image & configure new and existing machines to end-user expectations.
- Deploy new computers to end-users, involving lifting up to 50 lbs.
Requirements
- Bachelor’s Degree in Computer Information Systems, or equivalent combination of education, training and experience.
- Experience working in a highly matrixed organization.
- Ability to work in a team environment and manage multiple tasks.
- Exceptional customer service skills.
- Willingness to travel & work overtime.
Desired Qualifications
- Proficient in general network design and troubleshooting from a connected device perspective.
- Good understanding of LAN connectivity (wired & Wi-Fi) in support of existing infrastructure.
- Experience with hosting platforms (typically x86), Windows OS, LAN (wired and wireless), Windows enterprise client solutions for office and factory, personal mobility, and specialized factory devices such as bar code scanners, forklift mounted hardware and specialized printing technology.
Benefits
- Base pay is set at $63,100.00 - $77,900.00 annually.
- Bonus eligible.
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make combining work and personal life easier.
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Company
Volvo Group
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Dublin, United States
Qualification
Bachelor
Applicants
Be an early applicant