Associate Success Guide

In short

Salesforce is seeking an Associate Success Guide in Hyderabad, India. This role focuses on helping customers grow their value and improve adoption of Salesforce products by providing 1:1 success guidance. The ideal candidate is organized, agile, passionate about Customer Success, and possesses excellent communication and presentation skills.

Responsibilities

Deliver 1:1 expert coaching sessions and respond to Success Requests with clear, actionable guidance.
Share best practices, product education, and technical insights across multiple clouds and product areas.
Drive proactive engagements for all customers to accelerate feature and cloud adoption.
Lead consultative customer interactions and support cross-functional Success teams.
Contribute to team development by mentoring peers and participating in internal and external enablement initiatives, including content creation.
Engage in ongoing product upskilling efforts and provide feedback to enhance internal programs.
Ensure timely completion of all company-mandated and role-specific ACT training courses.

Requirements

Degree or equivalent relevant experience required. Engineer Degree Preferred
Comfortable with AMER Hours (EST Timezone 5:30 PM IST or PST 8:30 PM IST)
6 - 30 months of relevant work experience or hands-on experience with any Salesforce product.
Strong consultative mindset with a customer-first approach.
Ability to communicate, present, and influence effectively across diverse audiences.
Proven aptitude for quickly learning new technologies and thriving in a fast-paced environment.
Skilled at prioritizing, multitasking, and delivering under pressure.
Excellent written and verbal communication skills.

Desired Qualifications

Proven ability to manage time and prioritize activities while performing effectively under pressure
Support Success and Sales Teams to ensure customers get maximum value from the platform.
Proven success leading customer-facing presentations and engagements
Able to handle objections, prioritise customer issues, and collaborate with manager and colleagues to effectively drive resolution
Excellent customer-facing communication and interpersonal skills, capable of supporting complex engagements.
Familiar with industry best practices and experienced in implementing Salesforce products.
Enthusiastic about continuous learning and understanding new technologies and complex concepts.
Dedicated to Customer Success and an attentive listener.
Promotes an inclusive culture and is a collaborative team player.
Able to build customer trust and consistently uphold company values.

Benefits

Inspiring the future of business with AI+ Data +CRM.
Core values.
Help companies across every industry blaze new trails and connect with customers in a whole new way.
Empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.
Business as the greatest platform for change and in companies doing well and doing good.

#Customer Success#Salesforce#AI#Data#CRM