Area Manager - EF, External Fulfillment
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management
In short
As an Area Manager for External Fulfillment at Amazon India, you will lead a team of Operation Executives to drive operational performance in a metrics-driven environment. This field-based role involves managing team performance, setting up robust processes, and leading process improvement initiatives to enhance quality, cost, and delivery metrics. You will also be responsible for developing your team members and ensuring compliance with operational standards.
Responsibilities
- Manage the performance and behavior of up to 06 Amazon Operation Executives through effective 1:1 meetings, coaching, and mentorship.
- Manage schedules, monitor adherence and attendance of the team.
- Set up robust processes to drive forecasting accuracy with an objective to minimize cost and maximize customer experience.
- Implement performance goals and evaluate against pre-set goals, implementing action plans to resolve performance barriers as needed.
- Set the vision of the team by managing individual and team performance expectations and goals.
- Manage and drive staffing plans, schedules, quality initiatives, process change initiatives, projects and other Change/ Kaizen initiatives as required.
- Analyze performance metrics to identify areas of opportunity that will drive performance improvement.
- Support in product initiatives to reduce contacts by emphasizing on automation.
- Support in hiring the right OE's.
- Solve complex seller issues and proactively connect with stakeholders to reduce dependencies.
- Audit seller visits along with Operation Executives and ensure 100% compliance.
Requirements
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Desired Qualifications
- 2+ years of performance metrics, process improvement or lean techniques experience
Benefits
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
- If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
#fulfillment#operations#management
Company
Amazon
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Gurgaon, India
Qualification
Bachelor
Applicants
Be an early applicant