Apprentice CSR
Logistics, Sales & Operations · Sales & Business Development · Sales Support · Customer Support
In short
This is a 12-month apprenticeship for a Customer Service Representative (CSR) at Renault Trucks Commercials in Dunstable, GB. The role involves front-line customer interaction, learning computer systems, and developing professional conduct, with a 3-month EPA period. The position is full-time, Monday to Friday, 8 am to 5 pm.
Responsibilities
- Understand and perform front of house customer service tasks efficiently and effectively.
- Develop skills in communication, problem-solving, and professional conduct.
- Prepare for the End Point Assessment and demonstrate competence according to the apprenticeship standard.
- Provide the first impression to customers via phone or face-to-face.
- Act as a key link between the customer, workshop, invoicing, and Manager.
- Learn computer systems and work with Microsoft applications including Teams.
Requirements
- Enjoy a fast-paced environment.
- Be keen to learn how to juggle tasks and priorities.
- Enjoy meeting and conversing with people.
- Enjoy computer systems and learning new processes.
- Be eligible for apprenticeship programs.
Desired Qualifications
- Apprenticeship Duration: 12 months, followed by a 3-month End Point Assessment (EPA) period.
- Learning: Combination of online learning and in-centre assessments.
Benefits
- 25 days holiday rising to 30 days with service.
- Pension scheme with employer contribution of up to 5%.
- Healthcare cash back scheme.
- Discounts across retailers, cinemas and theme parks.
- Discounted leasing/contract hire scheme.
#transport#infrastructure#sustainable#customer service#automotive#apprenticeship
Company
Volvo Group
Job Posted
3 weeks ago
Employment Type
Internship
WorkMode
On Site
Experience Level
Student
Locations
Dunstable, United Kingdom
Qualification
No Formal Education
Applicants
Be an early applicant