Application Engineer
Construction, Engineering & Trades · Civil & Industrial Engineering · Manufacturing Engineering · Mechanical Engineering
In short
We are seeking an experienced Application Engineer to provide technical support for Cimatron CAD and Mold products in Mexico. This role involves pre-sales demonstrations, customer training, and post-sales implementation, requiring strong technical expertise and collaboration with sales teams. The ideal candidate will have a Bachelor's or Master's degree and over 10 years of experience in the CAD/CAM industry with a focus on mold design and manufacturing.
Responsibilities
- Deliver product/solution technical presentations, demonstrations, and Proof of Concepts (POCs/Benchmarks).
- Provide technical inputs to the Sales team during the proposal stage.
- Prepare Product Technical Content for marketing campaigns.
- Represent the organization technically at trade shows, seminars, and webinars.
- Plan and conduct customer and reseller training sessions and workshops.
- Oversee and manage complex technical support cases for Cimatron CAD products/solutions.
- Ensure timely resolution of customer issues, meeting Service Level Agreements (SLAs).
- Manage customer implementation projects, including installation, configuration, and workflow optimization.
- Communicate and mentor a team of reseller application engineers.
- Create and/or maintain documentation for software configurations, customizations, and best practices.
- Function as the voice of the customer to the product team by sharing feedback and new solution requests.
- Participate in beta testing and evaluation of new product releases.
- Report bugs and improvement requests to the software development department.
- Stay updated on technological advancements in CAD/CAM/CAE, mold design and manufacturing trends.
Requirements
- Bachelor’s or master’s degree in mechanical/manufacturing engineering/tool design, or a related discipline.
- 10+ years in the CAD/CAM industry with a strong focus on mold design and manufacturing.
- Hands-on Experience with Cimatron (preferred) or other equivalent CAD/CAM systems.
- Strong domain knowledge of mold design and manufacturing processes.
- Expertise in mold design using CAD/CAE tools.
- Proficiency in Cimatron CAD, Mold, Electrode (preferred) or other equivalent CAD/CAM software.
- Team leadership and mentoring.
- Ability to work independently and as part of a team.
- Ability to manage multiple projects and prioritize effectively.
- Strong communication and presentation skills.
- Analytical thinking and problem-solving abilities.
- Customer-centric approach with a focus on solution delivery.
- Willingness to travel 40-50%.
Desired Qualifications
- Knowledge of Plastic Injection Molding Flow Simulation Software (e.g., Inspire Mold) is preferred.
- Overall knowledge of CAM Programming will be an added advantage.
Benefits
- Achievement of Sales Target for New Licenses, and Renewals (Maintenance) for CAD and Mold Products
- Product demo/POC to Sales Conversion Rate for CAD and Mold Products
- Compliance with Service Level Agreements (SLAs) for Post Sales Technical Support for CAD and Mold Products
#CAD/CAM#Mold Design#Application Engineering#Technical Sales#Customer Support#Training#Implementation
Company
Sandvik
Job Posted
4 hours ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Senior
Locations
Tijuana, Mexico
Chihuahua, Mexico
Durango, Mexico
El Marqués, Mexico
Fresnillo, Mexico
Mexico City, Mexico
Monterrey, Mexico
Puerto Peñasco, Mexico
Saltillo, Mexico
Teloloapan, Mexico
Tlajomulco, Mexico
Qualification
Bachelor, Master
Applicants
Be an early applicant