Appliance Repair Technician

Manufacturing & Production · Quality & Process · Maintenance & Reliability

In short

Electrolux Group is hiring an Appliance Repair Technician to provide in-home service and repairs for major appliances. This remote role involves diagnosing issues, performing repairs, managing parts inventory, and ensuring excellent customer satisfaction while adhering to safety protocols.

Responsibilities

Diagnose and complete in-home repairs on Frigidaire and Electrolux major appliances, including cooking, refrigeration, dish care, and laundry products.
Aim to complete repairs in a single visit while providing a positive consumer experience.
Use sound judgment to recommend repairs or product replacements based on cost-effectiveness and customer needs.
Safely operate a service vehicle while commuting to an assigned route of multiple repair locations.
Maintain accurate inventory of parts on assigned vehicles.
Utilize field service management (FSM) tools, mobile applications, and diagnostic software to manage routes, document service calls, and access technical resources.
Follow all company safety protocols, including electrical, mechanical, and in-home service safety standards.
Represent the Electrolux brand professionally.

Requirements

High School Diploma / GED preferred.
Equivalent combination of directly related appliance repair experience, technical certifications, and demonstrated field competency may be considered in lieu of formal education.
Valid driver's license and ability to pass a background check (including MVR check), physical examination, and drug screening.
Basic technology aptitude including proficiency in Microsoft Office Suite, specifically Microsoft Outlook, Microsoft Teams and FSM or related tools.
2+ years of experience in the appliance repair industry (5+ years without HS Diploma or GED).
Must provide verifiable, stable work history.
Ability to perform essential functions of the position, including lifting 50-100 lbs and working in awkward positions or tight spaces.
Effective communication skills.
Strong problem-solving and critical thinking skills.

Desired Qualifications

EPA or CFC Certification Preferred
Read and interpret wiring diagrams, schematics and other service information.
Passion to serve consumers as well as shareholders of Consumer Service Experience teams.
Demonstrate empathy for consumer’s needs and requirements.
Able to drive a service vehicle through a daily route to consumer’s home.

Benefits

Flexible work hours/hybrid work environment
Medical, dental, vision and life insurance
Competitive holiday and vacation time off program
Retirement Savings Plan (401(k)) with relevant company contribution.
Discounted products
Employee Assistance Program (EAP) upon hire
Tuition reimbursement after 12 months of service

Skills

Microsoft Office SuiteMicrosoft OutlookMicrosoft Teams

#Appliance Repair#Field Service#Customer Service#Major Appliances#Technician#Remote

About Electrolux Group

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025 Electrolux Group had sales of SEK 131 billion and employed approximately 39,000 people around the world. For more information go to…

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