Analyst-Voice

Finance, Banking & Legal · Banking & Investments · Financial Analysis

In short

As an Analyst-Voice in Lucknow, Uttar Pradesh, you will conduct quality reviews of banking servicing activities to ensure compliance with procedures, operational controls, customer requirements, and quality standards. Your role involves identifying processing errors and control gaps, maintaining accurate quality records, and providing constructive feedback to support operational excellence and risk management.

Responsibilities

Perform quality reviews of fulfillment and other regulatory code of Corporate and Commercial banking servicing activities to ensure compliance with established procedures, operational controls, customer requirements and quality standards.
Identify processing errors and control gaps.
Maintain accurate quality records and provide constructive feedback to support operational excellence and risk management.
Conduct quality reviews of completed servicing transactions and requests in accordance with defined quality standards and review methodologies.

Requirements

Voice analysis skills
Quality review experience
Understanding of banking servicing activities
Knowledge of compliance and regulatory standards
Ability to identify processing errors and control gaps
Record keeping skills
Feedback provision skills

Benefits

Opportunity to supercharge your potential.
Find your career.
Find your spark.
Work at a place that knows that helping its customers stay on top starts by putting its people first.
Join a global technology company with over 230,000 employees across 60 countries.
Work with industry-leading capabilities centered around digital, engineering, cloud, and AI.
Serve clients across all major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.

#banking#voice#quality#reviews#compliance#risk management#customer service#customer support

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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