The Job

Analyst - English, Arabic, Microsoft Windows

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support · Software Engineering

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In short

We are looking for an Analyst with strong English and Arabic language skills and expertise in Microsoft Windows. The role involves providing first-level technical support, managing incidents using ITSM tools like ServiceNow, and troubleshooting hardware and software issues. This is a full-time, on-site position based in Nagpur, Maharashtra, India.

Responsibilities

  • Serve as primary contact for users via phone, email, chat, or in-person; log incidents and manage ticket lifecycle.
  • Diagnose and resolve hardware/software/network issues (Windows, macOS, mobile OS, printers, VDI) at Tier-1/Tier-2 level.
  • Prioritize, document, track service requests and incidents using ITSM tools (ServiceNow).
  • Escalate complex issues to specialized teams (network, security, dev).
  • Manage Active Directory, password resets, access permissions; assist with security procedures.
  • Maintain resolution notes, update internal KB, contribute to support documentation.
  • Provide guidance, and status updates to end users.

Requirements

  • Excellent customer service and troubleshooting skills
  • Knowledge of ITSM tools
  • Knowledge of Active Directory
  • Knowledge of Windows/macOS

Benefits

  • Supercharge your potential
  • Find your career
  • Find your spark
  • A place that knows that helping its customers stay on top starts by putting its people first.
#technical support#service desk#ITSM#Active Directory#Windows
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Company

HCLTech

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Nagpur, India

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