AIT QA & Training Program Manager III, Audits and Insights Team
Logistics, Sales & Operations · Program Management
In short
The AIT QA & Training Program Manager III is a senior leadership role focused on directing Quality, Dispute, and Training Programs within the Audits and Insights team. This position requires strategic vision to drive organizational change, operational excellence, and a Zero Defect culture through data analysis, root cause identification, and continuous improvement initiatives.
Responsibilities
- Lead the QA, Dispute and Training function in AIT.
- Drive a Zero Defect culture by managing process adherence and ensure implementation of controls to minimize errors.
- Conduct 5 Whys Analysis/ Fish Bone Analysis to identify error root causes and trends.
- Analyze historical data to build quality improvement initiatives and drive quality, training and dispute management strategies across the Org.
- Liaise with Audit Operations to calibrate on QA result, dispute received and implement best practices to ensure auditors are constantly evolving, learning and improving.
- Monitor and report on Quality, Dispute and Training metrics in Business Reviews.
- Embrace constant change with flexibility and good grace which demands strong deliverables.
- Lead a large-scale audit organization, including managers and senior auditors, ensuring high performance standards and professional growth.
- Drive organizational transformation and change management initiatives.
- Establish governance frameworks and quality assurance programs.
- Build and maintain relationships with senior stakeholders across the business to shape audit process and risk management approaches.
- Influence policy decisions and strategic direction at an organizational level.
- Monitor and analyze audit metrics, providing regular reports to senior management.
- Drive continuous improvement initiatives and process optimization.
- Ensure compliance with regulatory requirements and internal standards.
Requirements
- 5+ years of working cross functionally with tech and non-tech teams experience.
- 5+ years of team management experience.
- 5+ years of cross functional project delivery experience.
- 5+ years of program or project management experience.
- Experience defining program requirements and using data and metrics to determine improvements.
- Bachelor's degree in Technology, Business Administration, Finance, Accounting, or a related field.
- 7+ years of experience in program management, preferably in audit or risk management roles.
- Excellent analytical and problem-solving skills.
Desired Qualifications
- Master's degree preferred.
- Professional certification such as PMP, CIA, or CISA is highly desirable.
- Experience managing, analyzing and communicating results to senior leadership.
- 7+ years of driving end to end delivery, and communicating results to senior leadership experience.
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience.
- 5+ years of data visualization and reports tools experience.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
- Experience building processes, project management, and schedules.
Benefits
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
#audits#insights#qa#training#program management#risk management#quality assurance#data analysis#stakeholder management
Company
Amazon
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Hyderabad, India
Qualification
Bachelor, Master
Applicants
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