Air Compressor Technical Support Specialist
Manufacturing & Production · Production & Assembly · Manufacturing Engineering · Process Improvement
In short
Quincy Compressor is seeking an Air Compressor Technical Support Specialist to provide expertise on rotary and reciprocating products to technicians, distributors, and end-users. This role involves assisting customers, maintaining documentation, performing audits, troubleshooting equipment, and potentially training others, with travel up to 40%.
Responsibilities
- Provide assistance and expertise concerning Quincy rotary and reciprocating products.
- Support Field Service Technicians, distributor network, and end users in maintenance, service, and training.
- Assist customers to obtain technical information for optimal performance of their Quincy Compressor.
- Update personal knowledge of new products, modifications, and warranty policies.
- Assist in maintaining current product documentation for the Technical Service Department.
- Provide daily reports of field problems reported by phone and email.
- Provide training to Service Technicians and distributors on product service and repair.
- Administer the remote monitoring platform (ICONS).
- Accompany service technicians to customer sites to perform air audits.
- Compile data and construct reports in a timely manner.
- Handle Industrial Air Piping design and modifications.
- Perform Quality Air Auditing.
- Perform Compressor Power Consumption Audits.
- Troubleshoot networking and connectivity of compressed air equipment.
Requirements
- High School Degree required.
- Mechanical or Civil Engineering Degree (preferred).
- 2 years’ experience in a relevant role (preferred).
- Knowledge of compressed air products and services.
- Technical expertise.
- Excellent phone skills.
- Strong computer skills.
- Excellent customer service and interpersonal skills.
- CAD experience (preferred but not required).
- Ability to move about the facility and occasionally at customer sites.
- Ability to travel domestically and internationally (up to 40% maybe required).
Desired Qualifications
- Open for change and feedback.
- High standards for workplace safety.
- Diverse working environment that is collaborative.
- Workplace where you will be valued, proud, empowered, respected, developed and rewarded.
Benefits
- Individual learning opportunities.
- World-wide job opportunities.
- On the job training.
- Company vehicle.
- Work clothes.
- Specialty tools.
- Fair compensation package.
- Health insurance.
- Paid leave.
- Retirement benefits.
#Technical Support#Air Compressors#Field Service#Distributor Network#Maintenance#Service#Training#Product Documentation#Remote Monitoring#Air Audits#Piping Design#Quality Auditing#Power Consumption Audits#Networking#Connectivity
Company
Atlas Copco Group
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Bay Minette, United States
Qualification
Diploma, Bachelor
Applicants
Be an early applicant