Advanced Cloud Engineer

Technology, Data & Digital · Software & Web Development · Software Engineering · Product Management

In short

Microsoft is looking for an Advanced Cloud Engineer to provide exceptional Azure support for strategic customers, resolving complex technical issues and driving service improvements. This hybrid role involves managing incidents, performing root cause analysis, and acting as a liaison between customers and product groups to enhance the overall customer experience.

Responsibilities

Track and drive critical customer incidents with minimal oversight, contributing to troubleshooting and providing clear customer communications.
Use diagnostics, telemetry, and customer insights to identify product or customer usage issues and provide guidance on Azure best practices.
Apply AI and automation to reduce operational toil, improve troubleshooting, and accelerate issue resolution.
Serve as a bridge between customers and Product Groups throughout engagement lifecycle, understanding requirements and providing proactive architectural and operational guidance.
Lead critical escalations from customers, support, or field teams, assessing business impact and acting as an escalation resource.
Conduct in-depth root cause analysis, identify improvement opportunities, and drive resulting repair and prevention actions to closure.
Represent the voice of strategic customers to Product Groups, identify recurring usage and product patterns, and drive durable resolutions and product improvements.
Partner with product teams, support, and other stakeholders to prioritize, unblock, and resolve critical customer issues.
Collaborate with stakeholders to deliver effective solutions and continuously improve the Azure customer experience.

Requirements

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering, OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements.
Demonstrated hands-on experience with expertise in two or more of the following technologies / services: Compute, Storage, Networking, Kubernetes, SQL DB, Cosmos DB, PostgreSQL on Azure, Data Bricks, ADF, App Services, Azure Functions, Redis Cache, Event Hub, Azure Monitor, Log Analytics and other Azure Services.
Hands-on expertise in two or more Azure or equivalent technology areas, such as Compute, Storage, Networking, Kubernetes, SQL Database, Cosmos DB, PostgreSQL, Databricks, Azure Data Factory, App Service, Azure Functions, Redis Cache, and other Azure services.
4+ years of experience supporting and troubleshooting enterprise-scale, mission-critical applications or infrastructure, including resolving complex technical issues across cross-functional organizations.
2+ years of customer-facing experience, with demonstrated ability to prioritize, advocate for, and communicate customer needs to stakeholders.
1+ years of On-Call experience leading mitigations of mission-critical incidents.
Strong communication and customer-engagement skills, including the ability to build trust, communicate complex technical issues to varied audiences, and lead recurring customer business reviews.

Desired Qualifications

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Benefits

The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year.
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.
Certain roles may be eligible for benefits and other compensation.
Microsoft is an equal opportunity employer.

Skills

AzureKubernetesSQL DatabaseCosmos DBPostgreSQLDatabricksAzure Data FactoryApp ServiceAzure FunctionsRedis CacheAzure MonitorLog Analytics

#cloud#azure#customer support#incident management#problem management#service improvement#customer advocacy#escalations#root cause analysis#technical support

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Company

Microsoft

Job Posted

4 days ago

Employment Type

Full Time

Work mode

Hybrid

Salary

US$102,100–202,200 / year

Experience Level

Mid-Senior

Locations

United States

Qualification

Bachelor

Applicants

Be an early applicant

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