Administrator (Tools & Automation)

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

HCLTech is seeking an Administrator for Tools & Automation in Chennai, Tamil Nadu, India. The role involves independently resolving tickets, providing on-call support, and performing root cause analysis to ensure customer satisfaction and adherence to SLAs.

Responsibilities

Adhere to quality standards, regulatory requirements, and company policies.
Provide support for on-call escalations and conduct root cause analysis of issues.
Engage in value-adding activities such as knowledge base updates and management, training freshers, and coaching analysts.
Independently resolve tickets within agreed SLA of ticket volume and time.
Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions/reopen cases.

Requirements

Administrator (Tools & Automation) role
Ability to independently resolve tickets
On-call support experience
Root cause analysis skills
Adherence to quality standards, regulatory requirements, and company policies
Meeting agreed SLA for ticket volume and time
Ensuring positive customer experience and CSAT
First Call Resolution
Minimizing rejected resolutions / Reopen Cases

Desired Qualifications

Experience in tools and automation

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

#tools#automation

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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