The Job

Administrator (Support & Operations)

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

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In short

As an Administrator (Support & Operations) in Madurai, Tamil Nadu, you will be responsible for the design, implementation, and support of the Microsoft Intune & Endpoint Management environment. This role requires advanced knowledge in Intune administration, security best practices, and Windows & Mobility management, including managing device policies, application deployment, and troubleshooting.

Responsibilities

  • Manage Microsoft Intune configurations, policies, and profiles for Windows & Mobile device management.
  • Ensure proper setup and management of device enrollment, compliance policies, conditional access, and data protection.
  • Deploy and manage applications to end-user devices using Intune.
  • Troubleshoot application deployment issues and optimize delivery processes.
  • Configure and deploy Windows Autopilot profiles and support provisioning issues.
  • Configure and support Windows Updates and Feature updates for all Windows devices.
  • Configure and troubleshoot mobile device management features.
  • Collaborate with cross-functional teams to translate business requirements into effective MDM Policies & Profiles.
  • Manage and support Device Configuration including Wi-Fi, VPN, Certificate Based Authentication, LDAP Configuration, APNS Generation and Configuration, CA configuration in Microsoft Intune Admin console.
  • Lead technical teams and support Intune services.

Requirements

  • Experience in administration and configuration of Microsoft Intune and SCCM Enterprise environments.
  • Migration experience of Windows 10 devices from On-Prem AD+ SCCM managed environments to Hybrid AD managed environments.
  • Knowledge on Apple Business Manager & Google play Enterprise portal.
  • Expertise in PowerShell scripting.
  • In-depth knowledge to create and configure MDM policies.
  • Experience with Unattended enrollment of Windows, MAC, iOS, Android, Rugged and HoloLens devices.
  • Hands-On experience in handling Autopilot support for Windows 10 provisioning.
  • Experience with Automation, Availability, Performance Optimization, Capacity Planning, EMS Licences & Reporting.
  • Strong customer service skills.
  • Strong written and verbal communication skills.
  • Detail-oriented and self-motivating.
  • Ability to provide consistent, excellent customer support.
  • Ability to interact with customers to ensure flexible, efficient, and responsive service.
  • Ability to work through issues analytically to a successful conclusion.
  • Demonstrable results in a business customer-facing role, with a history of delivering services to defined service levels.
  • Experience working in an Operational environment alongside other technical and operational teams.
  • Initiative-taking and ability to learn modern technologies.
  • Strong technical aptitude and ability to research and solve complex issues independently.
  • Ability to work individually as well as part of a team.
  • Ability to build and nurture positive working relationships with customers to exceed their expectations.

Desired Qualifications

  • Knowledge on MS-Graph and Power-BI will be an added advantage.

Benefits

  • Supercharge your potential at HCLTech.
  • Find your career at HCLTech.
  • Find your spark at HCLTech.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#Microsoft Intune#Endpoint Management#Support#Operations#Windows#Mobile Device Management
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Company

HCLTech

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Madurai, India

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