The Job

Administrator (Support & Operations)

Technology, Data & Digital · Software & Web Development · Software Engineering · DevOps · IT Support

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In short

This position provides customer support for Microsoft Intune & Endpoint Management, focusing on design, implementation, and management of the Intune environment. Responsibilities include policy configuration, application deployment, and troubleshooting across Windows and mobile devices, requiring advanced knowledge and scripting expertise.

Responsibilities

  • Manage Microsoft Intune configurations, policies, and profiles for Windows & mobile device management.
  • Ensure proper setup and management of device enrollment, compliance policies, conditional access, and data protection.
  • Deploy and manage applications to end-user devices using Intune.
  • Troubleshoot application deployment issues and optimize delivery processes.
  • Configure and deploy Windows Autopilot profiles and support provisioning.
  • Configure and support Windows Updates and Feature updates.
  • Configure and troubleshoot mobile device management features.
  • Collaborate with cross-functional teams to understand requirements and translate them into MDM Policies & Profiles.
  • Manage and support device configurations including Wi-Fi, VPN, Certificate Based Authentication, and AD configurations.
  • Lead technical teams and support Intune services.

Requirements

  • Administration and configuration experience of Microsoft Intune and SCCM Enterprise environments.
  • Migration experience of Windows 10 devices from On-Prem AD+ SCCM to Hybrid AD managed environments.
  • Knowledge of Apple Business Manager & Google Play Enterprise portal.
  • Expertise in PowerShell scripting.
  • In-depth knowledge to create and configure MDM policies.
  • Experience with unattended enrollment of Windows, MAC, iOS, Android, Rugged and HoloLens devices.
  • Hands-on experience in handling Autopilot support for Windows 10 provisioning.
  • Experience with Automation, Availability, Performance Optimization, Capacity Planning, EMS Licences & Reporting.
  • Strong customer service skills.
  • Strong written and verbal communication skills.
  • Detail-oriented and self-motivating.
  • Ability to provide consistent, excellent customer support.

Desired Qualifications

  • Knowledge on MS-Graph and Power-BI will be an added advantage.
  • Strong interpersonal skills and ability to translate IT technical language into everyday terms.
  • Ability to interact with customers to ensure flexible, efficient, and responsive service.
  • Ability to work through issues analytically to a successful conclusion.
  • Demonstrable results in a business customer-facing role, with a history of delivering services to defined service levels.
  • Experience of working in an Operational environment alongside other technical and operational teams.
  • Initiative-taking and ability to learn modern technologies.
  • Strong technical aptitude and ability to research and solve complex issues independently.
  • Ability to work individually as well as a part of a team.
  • Build and nurture positive working relationships with customers to exceed their expectations.

Benefits

  • Supercharge your potential at HCLTech.
  • Find your career at HCLTech.
  • Find your spark at HCLTech.
  • HCLTech prioritizes its people.
  • Global technology company with over 223,000 employees in 60 countries.
  • Consolidated revenues of $14.8 billion as of 12 months ending June 2026.
#Intune#Endpoint Management#Microsoft Intune#Mobile Device Management#Windows#Support
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Company

HCLTech

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Nagpur, India

Applicants

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