Administrator - Iaas AWS, Terraform

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps · Systems Engineering

In short

The IaaS Support Administrator in Noida, Uttar Pradesh, is responsible for managing and resolving technical tickets related to IaaS services on AWS and Terraform. This role involves conducting root cause analysis to enhance service reliability and providing training to team members.

Responsibilities

Provide technical support by independently resolving tickets related to IaaS services on AWS and Terraform.
Conduct root cause analysis for escalated issues to identify underlying problems and implement effective solutions.
Update and manage the knowledge base with relevant information on AWS and Terraform best practices.
Facilitate training sessions for new team members on operational processes and tools.
Achieve positive customer experience and high CSAT scores through effective first call resolution.

Requirements

Proficient in IaaS services, specifically AWS and Terraform, with a solid understanding of cloud infrastructure management.
Strong problem-solving skills with the ability to conduct thorough root cause analysis.
Familiarity with ticketing systems and Service Level Agreements (SLA) to manage and resolve customer issues effectively.
Excellent communication skills for training and knowledge sharing within the team.

Desired Qualifications

AWS Certified Solutions Architect (Optional but valuable).
HashiCorp Certified: Terraform Associate (Optional but valuable).

Benefits

Supercharge your potential at HCLTech.
Find your career and find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.
Consolidated revenues of $14.8 billion as of 12 months ending September 2026.

Skills

AWSTerraformIaaSCloud Infrastructure ManagementRoot Cause AnalysisTicketing SystemsService Level Agreements (SLA)Communication Skills

#IaaS#AWS#Terraform#Noida#India#IT Support#Cloud#Administrator

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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