The Job

Administrator - English, Arabic, Microsoft Windows

Technology, Data & Digital · IT Infrastructure & Security · IT Support

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In short

Seeking an Administrator proficient in English, Arabic, and Microsoft Windows to provide hardware, software, and network problem diagnosis and resolution. This role involves managing user access, coordinating with vendors, and troubleshooting various systems including mobile devices.

Responsibilities

  • Provide hardware/software/network problem diagnosis/resolution via telephone for customer’s end users.
  • Resolve or Route incidents and requests to appropriate teams.
  • Coordinate and manage relationships with vendors and support staff.
  • Administer and provide User Access and Exit controls.
  • Use the Call Tracking System to document and manage problems and work requests.
  • Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
  • Work closely with support staff to obtain technical knowledge and permanently solve chronic problems.
  • Perform effectively as a project leader or project team member for helpdesk projects and internal assignments.
  • Troubleshoot mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus).
  • Willing to work in different shifts and national holidays as required by Operations.

Requirements

  • Windows Operating systems (Windows 8, Windows 7, Windows 10; Servers: Windows 2008, Windows 2003, Windows 2000)
  • Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance)
  • Knowledge of Lync and OCS
  • MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
  • Internet browsers (e.g. Explorer, Chrome, Firefox)
  • Anti-virus and firewall software
  • PC Hardware knowledge (Desktop, Laptop, Peripheral devices)
  • Mobile devices and OS (iOS/Android/Windows)

Desired Qualifications

  • Microsoft Certified: Windows Client (Optional but valuable)
  • ITIL Foundation Certification (Optional but valuable)

Benefits

  • Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
#Windows Operating systems#Microsoft Windows#Helpdesk#IT Support#Technical Support#Hardware#Software#Network#Mobile Devices
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Company

HCLTech

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Lucknow, India

Applicants

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