Administrator - Azure DevOps, Terraform

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Cloud Engineering

In short

The Azure Support Administrator is responsible for ensuring seamless operations and support by resolving technical issues, providing on-call support, and conducting root cause analyses. The role requires proficiency in Infrastructure as Code using Terraform and Azure, experience with Azure Kubernetes, and strong problem-solving skills to maintain high customer satisfaction.

Responsibilities

Implement Infrastructure as Code practices using Terraform and Azure, adhering to quality standards and regulatory requirements.
Provide on-call support for escalated issues, performing root cause analysis and troubleshooting using Azure Kubernetes and Windows Azure IaaS.
Update and manage the knowledge base, train new analysts, and coach team members.
Resolve support tickets within agreed SLAs by utilizing IaC principles with Terraform and Azure services.
Maintain a positive customer experience and high Csat ratings through first call resolution strategies.

Requirements

Proficient in Infrastructure as Code (IaC) using Terraform.
Solid understanding of Windows Azure IaaS and PaaS services.
Experience with Azure Kubernetes for container orchestration.
Strong problem-solving skills and ability to perform root cause analysis.
Familiarity with customer support best practices and ticketing systems.

Desired Qualifications

Microsoft Certified: Azure Administrator Associate (Optional but valuable)

Benefits

Opportunity to supercharge your potential and find your career spark.
Be part of a global technology company with over 223,000 employees.
Work with clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Skills

Infrastructure as Code (IaC)TerraformAzure IaaSAzure PaaSAzure KubernetesRoot Cause AnalysisTicketing Systems

#Azure#DevOps#Terraform#Administrator#Infrastructure as Code

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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