2nd line Support Specialist, Deposits Application Maintenance team
Technology, Data & Digital · Software & Web Development · Software Engineering · QA & Testing · IT Support
In short
Nordea is seeking a 2nd Line Support Specialist for its Deposits Application Maintenance team in Gdańsk. The role involves analyzing and resolving incidents, improving monitoring tools, and contributing to automation efforts. Requires at least 2 years of IT experience, SQL, Python/Java programming, ITIL/CI/CD knowledge, and experience with monitoring tools.
Responsibilities
- Analyzing, reproducing, and solving incidents
- Working with problem tickets
- Developing and improving monitoring and tooling
- Identifying opportunities for automation and developing new solutions, including AI agents
- Participating in knowledge transfer sessions
- Contributing to the knowledge database
Requirements
- At least 2 years of commercial experience in the IT industry (maintenance or development)
- Good command of SQL
- Programming skills: Python and/or Java
- Knowledge of ITIL and CI/CD
- Experience with monitoring tools such as Grafana, Splunk, or AppDynamics
- Strong communication skills and solution-oriented with a can-do approach
- Fluent in English (written and spoken)
- Excellent troubleshooting skills
- Ability to work effectively under pressure
Desired Qualifications
- Knowledge of Temenos Transact (T24) system, including AA module and DES
Benefits
- Excellent opportunities to evolve, develop, and move forward with us
- Supporting and growing the Nordic economies
- We enable dreams and aspirations for a greater good
- We build relationships
- We add a personal touch to everything we do
- We learn and develop
- We take pride in being experts and thinking ahead
- We use our expertise to meet our customers' needs
- Growth mindset
- We lead change
- Responsible and aware of the impact of our decisions
- Mindful of our responsibility towards current and future generations
- Sustainability an integrated part of our business strategy
- Smooth daily work for end-users and minimizing negative impact on customers
- Opportunity to explore new technologies and platforms
- Fast-learner and eager to dive deep when investigating issues
- Sense of humor
#IT Support#Application Maintenance#2nd Line Support#SQL#Python#Java#ITIL#CI/CD#Grafana#Splunk#AppDynamics
Company
Nordea
Job Posted
1 week ago
Expires
in 1 week
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Mid-Senior
Locations
Gdańsk, Poland
Applicants
Be an early applicant