Туристички агент за поддршка на деловни партнери со германски јазик B2B (м/ж)
Customer Success
In short
We are looking for a B2B Travel Agent fluent in German and English to support travel agencies from German-speaking countries. You will resolve issues related to flight changes, hotel bookings, and system errors, working in a dynamic environment. This role is based in Skopje and requires excellent communication and computer skills.
Responsibilities
- Intervene when travel agency systems encounter issues, such as urgent flight changes or special hotel requests.
- Communicate with business clients and utilize organizational skills and German language proficiency daily.
- Provide customer support and respond promptly to all requests via phone or email with kindness and professionalism.
- Communicate daily in German and English, further improving language skills.
- Assist travel agencies in overcoming system obstacles and ensuring perfect flights and accommodation for travelers.
- Facilitate booking changes and resolve specific requests in real-time.
Requirements
- Ability to work from the office in Skopje.
- Excellent knowledge of German (C1 level).
- Fluent in English.
- Excellent communication skills.
- Daily computer usage, including navigating booking platforms and communicating with international travel agencies.
- Team spirit, with the ability to work independently when needed.
Desired Qualifications
- An exciting training where you will learn the way of working and processes that will guide you through daily tasks.
- Your team leader and the entire team will support you and contribute to a positive work atmosphere.
- As your experience builds, expect ups and downs – but the ultimate result is always your success.
Benefits
- Starting salary of 950 Euros.
- Welcome bonus of 450 Euros.
- Employment contract for a fixed term.
- Monthly performance-based bonuses.
- Shift work between 08:00 and 18:00.
- Professional and paid job training.
- Excellent team support.
- Private health insurance policy.
- Benefits from SportMaster.
- Corporate discounts in over 15 partner companies.
- Online psychological counseling center.
- Referral bonus for recommending a friend.
- Severance pay for length of service.
- Opportunity to learn new skills via the T: University educational platform.
#B2B#Customer Service#German Language#Travel Support
Company
Transcom
Job Posted
1 month ago
Employment Type
Temporary
WorkMode
On Site
Experience Level
Entry
Locations
Skopje, Macedonia
Applicants
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