Transportation Representative, Transportation Representative

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

The L2 Associate serves as the main point of contact for Amazon's delivery partners, troubleshooting issues and identifying areas for process improvement. This role requires excellent communication, comprehension, and time-management skills, along with familiarity with standard office software and website navigation.

Responsibilities

Act as the primary interface between Amazon and delivery partners.
Identify and troubleshoot delivery partner concerns.
Provide process improvement suggestions.
Communicate clearly and professionally at all times.
Provide prompt and efficient service to Amazon customers and delivery partners.
Manage sensitive cases by reporting up the escalation matrix.
Demonstrate excellent time-management skills.
Maintain or exceed targeted performance metrics.
Actively seek solutions through logical reasoning and identify trends to suggest process improvements.

Requirements

Graduation in any specialization from a recognized university.
Excellent communication skills (written and verbal).
Ability to communicate correctly and clearly with all customers.
Good comprehension skills – ability to clearly understand and state the issues customers present.
Ability to concentrate – follow customers issues without distraction to resolution.
Work successfully in a team environment as well as independently.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
Excellent typing skills.
Demonstrates an ability to successfully navigate websites.
Demonstrates a proficient knowledge of email applications.

Desired Qualifications

Knowledge of and proficiency in Excel and SQL.
Experience in logistics, or experience in an operational role.

Skills

Microsoft OutlookMicrosoft WordSQLExcel

#Transportation#Logistics#Customer Service#Communication

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