Transportation Representative, Transportation Representative

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Customer Success

In short

The Transportation Representative acts as the primary interface between Amazon and its delivery partners, troubleshooting issues and suggesting process improvements. This role requires excellent communication, time-management, and problem-solving skills to meet performance metrics.

Responsibilities

Act as the primary interface between Amazon and delivery partners.
Troubleshoot delivery partner issues and provide process improvement suggestions.
Communicate effectively in a clear and professional manner at all times.
Provide and expedite prompt and efficient service to Amazon customers and delivery partners.
Effectively manage sensitive cases by reporting up the escalation matrix.
Demonstrate excellent time-management skills.
Maintain or exceed targeted performance metrics.
Actively seek solutions through logical reasoning and identify trends to suggest process improvements.

Requirements

Graduation in any specialization from a recognized university.
Excellent communication skills (written and verbal).
Ability to communicate correctly and clearly with all customers.
Good comprehension skills – ability to clearly understand and state the issues customers present.
Ability to concentrate – follow customers issues without distraction to resolution.
Work successfully in a team environment as well as independently.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
Excellent typing skills.
Demonstrates an ability to successfully navigate websites.
Demonstrates a proficient knowledge of email applications.

Desired Qualifications

Knowledge of SQL and Excel at a moderate or advanced level.

Benefits

Inclusive culture that empowers Amazonians.
Opportunities for workplace accommodation and adjustment for individuals with disabilities.

Skills

SQLExcelMicrosoft OutlookMicrosoft Word

#Transportation Management

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