The Job

Track Manager (Support & Operations)

Technology, Data & Digital · Software & Web Development · Software Engineering · QA & Testing · DevOps

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In short

As a Track Manager (Support & Operations) in Lucknow, India, you will be responsible for application packaging, configuration, deployment, and support of enterprise applications. This role requires 5+ years of IT experience, proficiency in scripting, and experience with deployment tools like SCCM and Intune to ensure application compatibility, stability, and operational excellence.

Responsibilities

  • Package, configure, and deploy enterprise applications using industry-standard packaging technologies.
  • Configure and customize applications to meet business and technical requirements.
  • Manage application lifecycle activities, including testing, deployment, upgrades, and release management.
  • Collaborate with infrastructure, security, and business teams to gather requirements and implement application enhancements.
  • Monitor application performance and troubleshoot deployment or runtime issues to ensure system reliability.
  • Develop and maintain installation scripts, automation workflows, and deployment packages.
  • Integrate applications using APIs and automation tools where required.
  • Maintain documentation for application packages, configuration changes, deployment procedures, and compliance requirements.
  • Ensure compatibility of packaged applications across supported operating systems and enterprise environments.
  • Participate actively in technical discussions and contribute solutions to complex application packaging challenges.
  • Provide technical guidance and mentoring to junior team members and share best practices.
  • Work independently while serving as a Subject Matter Expert (SME) for application packaging and deployment processes.
  • Improve operational systems, processes, and policies in support of the organization's mission.
  • Understand client requirements and ensure the support team is meeting client expectations.
  • Lead and mentor the project team and ensure transparent communication of project goals.
  • Bring new ideas and innovation for process development and overall organizational progress.
  • Provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results.

Requirements

  • Strong experience in Application Packaging using tools such as Microsoft Intune, Microsoft Endpoint Configuration Manager (SCCM/MECM), AdminStudio, InstallShield, Advanced Installer, or PSAppDeployToolkit.
  • 5+ years of IT experience in Application packaging (Windows Installer) using packaging tools like Wise Package Studio, Install Shield, PACE etc.
  • Specialization in Windows Installer Technology, SCCM and Windows Application Integration/Maintenance.
  • Responsible for packaging applications including: MSI/MSP/MSM/MST Creation, ICE Validation, Conflict Analysis and Unit testing.
  • Very experienced in creating installations from scratch, not just re-packaging, through entire lifecycle from gathering requirements to delivery.
  • Must Work consistently to a very high standard even under high-pressure situations, meeting deadlines with a commitment to customer service.
  • Highly experienced in Application Packaging including Diagnostic Tools like Regmon, Filemon, Beyond Compare, Picture Taker, Dependency Walker, Install Rite etc.
  • Auto Assessment using compatibility test tools for Windows transformation projects.
  • Very good scripting skills in vbs, Wise Script and batch scripting.
  • Proficient PowerShell Scripting /.NET Programming.
  • Window Server Administration in Data Center.
  • Patching via WSUS or configuration management tools SCCM / Manage Engine.

Desired Qualifications

  • To lead and mentor the project team and ensure transparent communication of project goals.
  • Brining new ideas and innovation for process development and overall organizational progress.
  • To provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results.

Benefits

  • Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
  • You'll supercharge your potential.
  • You'll find your career.
  • You'll find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
  • Global technology company, home to more than 223,000 people across 60 countries.
  • Delivering industry-leading capabilities centered around digital, engineering, cloud and AI.
  • Powered by a broad portfolio of technology services and products.
  • Work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
#Application Packaging#Support#Operations#Deployment#Configuration#Release Management#Scripting#Automation#API Integration#Documentation#Compliance#Windows Server Administration#SCCM#Intune#IT Experience
HCLTech Logo

Company

HCLTech

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Lucknow, India

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