The Job

Track Manager (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Site Reliability Engineering · Cloud Engineering

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In short

HCLTech is hiring a Track Manager (Support & Operations) for their Hyderabad or Bengaluru locations. This role involves architecting and implementing observability solutions, handling L3 escalations and root cause analysis, and driving AIOps and automation. The position requires 8+ years of experience in technical leadership and deep expertise in tools like Splunk and DataDog, cloud platforms, and automation technologies.

Responsibilities

  • Architect, design, and implement end-to-end observability solutions across hybrid/multi-cloud platforms (Azure, GCP, Datacenters, GKE/AKS clusters).
  • Serve as the final technical escalation point for critical incidents and perform deep-dive root cause analysis using distributed tracing, logs, and metrics.
  • Drive AIOps-enabled incident, service request, and change workflows, automating auto-remediation scripts and golden path monitoring templates.
  • Architect cost-effective log ingestion pipelines, filtering, sampling, and data retention policies in Datadog and Splunk.
  • Standardize observability deployments using IaC (Terraform, Ansible) into CI/CD DevSecOps pipelines.
  • Develop custom scripts, APIs, and plugins (Python, Bash) to integrate non-standard databases and network assets into unified dashboards.
  • Partner with teams to define, implement, and track Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets.
  • Mentor L1/L2 operational teams, review standard operating procedures (SOPs), and lead technical engagement for new project onboarding.

Requirements

  • Expert-level knowledge of Splunk Enterprise architecture, cluster management, complex SPL development, data onboarding, custom technology add-ons (TAs), and enterprise security monitoring.
  • Advanced proficiency in Datadog APM, Distributed Tracing, Profiler, Log Management, Network Performance Monitoring (NPM), and Security Monitoring.
  • Deep expertise in monitoring Multi-Cloud environments (Azure, GCP) and orchestrators (Kubernetes / GKE / AKS).
  • Strong competency in Terraform, Ansible, Python, and Bash for infrastructure automation and API integrations.
  • Deep technical understanding of OpenTelemetry (OTel), distributed tracing, AIOps, anomaly detection, and synthetic monitoring.
  • Strong architectural thinking, problem-solving, and crisis management capabilities.
  • Proven experience in technical leadership, stakeholder management, and cross-team collaboration.
  • Mastery of ITIL framework (Problem Management, Capacity Management, Service Transition).

Desired Qualifications

  • Hands-on experience with secondary enterprise tools like SolarWinds, Apptio, Commvault, or Cisco/SilverPeak SD-WAN monitoring.
  • Exposure to database internals for tuning monitoring parameters (MSSQL, Oracle, PostgreSQL, Databricks).
  • Knowledge of FinOps frameworks for monitoring tool spend optimization.
  • Datadog Certified Administrator / Datadog Advanced APM & Log Management (Required/Preferred).
  • Splunk Enterprise Certified Architect or Splunk Core Certified Consultant (Highly Preferred).
  • Azure Solutions Architect (AZ-305) / GCP Professional Cloud Architect / Certified Kubernetes Administrator (CKA) (Good to have).

Benefits

  • Global technology company with industry-leading capabilities in digital, engineering, cloud, and AI.
  • Opportunity to work with clients across major verticals including Financial Services, Manufacturing, Life Sciences & Healthcare, Technology & Services, Telecom & Media, Retail & CPG, and Public Services.
  • Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Skills

SplunkDataDogAzureGCPKubernetesTerraformAnsiblePythonBashOpenTelemetryDatabricksCosmosDBDB2SolarWindsApptioCommvaultCiscoSilverPeakMSSQLOraclePostgreSQL
#Splunk#DataDog#Observability#Cloud#AIOps#Automation#IaC#DevOps#Site Reliability Engineering#ITIL
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About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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Company

HCLTech

Job Posted

4 days ago

Employment Type

Full Time

Work mode

On Site

Experience Level

Senior

Locations

Hyderabad, India

Bengaluru, India

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