The Job

Track Manager (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Systems Engineering · Technical Support

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In short

The Print Management & Mercury OMS Engineer (L3) role focuses on the architecture, engineering, governance, and advanced administration of enterprise print services and Mercury OMS platforms. This position serves as the highest technical escalation point for print infrastructure, managing a large-scale environment and driving transformation initiatives. The role also involves advanced support for Active Directory, Microsoft Entra ID, Group Policy, and Workplace Directory Services.

Responsibilities

  • Design and maintain enterprise print management solutions, defining architecture standards and governance controls.
  • Administer and govern Mercury Output Management System (OMS), designing and optimizing output management workflows.
  • Architect and manage enterprise print services, defining standards for office, factory, application, mobile, and follow-me printing.
  • Design and maintain print queue architecture, governing print server configurations and supporting various print environments.
  • Define printer lifecycle management standards, supporting procurement, refresh, migration, and retirement programs.
  • Govern secure print and follow-me printing solutions, defining authentication and print security standards.
  • Act as the primary technical interface for vendors like Ricoh, HP, and Xerox, and Managed Print Service Providers.
  • Develop automation solutions for queue management, reporting, printer provisioning, and configuration management using PowerShell.
  • Lead and execute AD, Azure AD, and Entra ID compliance and security remediation activities.
  • Serve as the L3 escalation point for complex Directory Services incidents, problems, and service requests.

Requirements

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, or equivalent.
  • 7+ Years of experience in Enterprise Print Management.
  • 5+ Years of experience in Print Server Administration.
  • 5+ Years of experience in Print Queue Management.
  • 5+ Years of experience in Managed Print Services.
  • 3+ Years of experience in Output Management Solutions.
  • 3+ Years of experience in Technical Leadership.
  • 3+ Years of experience in Service Governance.
  • Mandatory Technical Skills: Enterprise Print Management, Print Server Architecture, Print Queue Engineering, Printer Fleet Management, Managed Print Services, Output Management Platforms, Mercury Output Management System (OMS), Output Workflow Management, Print Process Optimization, OMS Service Administration, OMS Integration Management, Windows Print Services, Windows Server Administration, Active Directory, Group Policy Management, Print Security Controls, Secure Printing, Follow-Me Printing, User Authentication, Print Access Governance, Compliance Management, SAP Printing, Application Printing, Mobile Printing, Label Printers, Plotter Support, Enterprise Device Management, ServiceNow, Incident Management, Problem Management, Change Management, Knowledge Management, Service Reporting.

Desired Qualifications

  • Master's Degree preferred.
  • Preferred Certifications: Microsoft Certifications (Windows Server Administration, Azure Fundamentals), Print Certifications (HP Print Solutions Certification, Ricoh Technical Certification, Xerox Technical Certification), Service Management (ITIL Foundation, ITIL Intermediate Preferred).

Benefits

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#Print Management#Output Management#Mercury OMS#Active Directory#Group Policy#IT Infrastructure#Technical Support#Operations Management
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Company

HCLTech

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Executive

Locations

Madurai, India

Qualification

Bachelor, Master

Applicants

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