Track Manager (Support & Operations)

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

Operations Manager for complex projects in Noida, India, focusing on continuous improvement, problem-solving, meeting client SLAs, and effective people management. Key responsibilities include improving operational systems, understanding client needs, leading project teams, and driving innovation for organizational progress.

Responsibilities

Improve operational systems, processes, and policies to support the organization's mission, specifically enhancing management reporting, information flow, business process, and organizational planning.
Understand client requirements and ensure the support team meets client expectations.
Lead and mentor the project team, ensuring transparent communication of project goals.
Introduce new ideas and innovations for process development and overall organizational progress.
Provide solutions that align with customer needs within the given environment to achieve business results.

Requirements

Operations Management for complex/large projects
Focus on continuous improvement
Problem-solving skills
Meeting client SLAs
Effective people management
Experience in improving operational systems, processes, and policies
Experience in management reporting, information flow, business process, and organizational planning
Understanding of client requirements and client expectations
Ability to lead and mentor project teams
Transparent communication of project goals
Ability to bring new ideas and innovation for process development
Ability to provide solutions commensurate with customer needs within the given environment

Benefits

Supercharge your potential at HCLTech
Find your career at HCLTech
Find your spark at HCLTech
A place that puts its people first
Global technology company with over 230,000 employees across 60 countries
Industry-leading capabilities centered around digital, engineering, cloud, and AI
Works with clients across all major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services
Consolidated revenues of $14.8 billion as of 12 months ending September 2026

#Operations Management#continuous improvement#problem-solving#client SLAs#people management#reporting#business process#organizational planning#client requirements#team leadership#innovation#process development

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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