Track Lead - XenDesktop, Citrix Machine Creation Services (MCS)
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Systems Engineering
In short
This role involves monitoring, managing, and providing first-level support for enterprise systems, with a focus on Citrix XenDesktop, MCS, and PVS. The individual will troubleshoot incidents, ensure system stability, and contribute to process improvements within the Citrix environment.
Responsibilities
- Monitor, manage and provide first-level support for enterprise systems.
- Assist in the implementation of hardware and software changes.
- Document and communicate relevant performance and procedural information.
- Troubleshoot and resolve incidents to minimize system issues.
- Monitor stability, availability, and performance of enterprise systems.
- Triage incidents effectively in accordance with procedures.
- Work with other technical support teams for troubleshooting.
- Standardize and document existing procedures.
- Participate in the development and implementation of policies and procedures.
- Create, support, and manage application v-Disks in Citrix PVS.
- Perform Citrix administration in Citrix Virtual Apps and Desktops / DaaS.
- Ensure appropriate monitoring tools are in place and properly utilized.
Requirements
- Direct interface with end customers.
- High communication skills.
- High documentation skills.
- Process oriented.
- Ability to assess and interpret customer needs and requirements.
- Understand Citrix group policy and how it applies.
- Escalate identified issues, risks or problems to lead administrators according to processes.
Desired Qualifications
- Proactively work to improve customer experience and departmental performance.
- Follow procedures and policies and applying data and resources to support projects or initiatives.
- Help create documentation, procedural and otherwise regarding Citrix responsibilities.
- Continue to improve Citrix operations via new ideas and methods.
- Participation in the development, planning and execution of large Citrix and other organizational projects.
- Completes work assignments by applying up-to-date Citrix knowledge in subject area to meet deadlines.
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#Citrix#XenDesktop#MCS#PVS#DaaS#IT Support#System Administration
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
India
Applicants
Be an early applicant