The Job

Track Lead - UCC Development Tools

Technology, Data & Digital · Software & Web Development · Software Engineering

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In short

The Track Lead - UCC Development Tools in Support & Operations will manage operational excellence, ensure client SLA adherence, and drive continuous improvement. This role requires strong leadership, problem-solving skills, and expertise in transmission technologies to enhance operational systems and client satisfaction.

Responsibilities

  • Enhance operational systems using transmission technologies to improve management reporting and streamline information flow.
  • Analyze client requirements to ensure the support team meets or exceeds client expectations through effective transmission practices.
  • Lead and mentor the project team, communicating project goals and aligning team efforts with organizational objectives in transmission operations.
  • Drive innovation by introducing new ideas for process development within the transmission domain.
  • Provide tailored solutions that align with customer needs in the transmission environment, leading to measurable business results.

Requirements

  • Strong understanding of transmission technologies and their application in operations management.
  • Proficiency in process optimization and operational systems enhancement.
  • Experience in client relationship management and expectation handling.
  • Excellent leadership and team management skills.
  • Good problem-solving abilities and a focus on continuous improvement.

Desired Qualifications

  • Optional but valuable certifications: ITIL Foundation, Six Sigma Green Belt, or relevant transmission certifications.

Benefits

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#UCC Development Tools#Support & Operations#Transmission Technologies#Operations Management#Process Optimization#Leadership
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Company

HCLTech

Job Posted

4 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Bengaluru, India

Applicants

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