Track Lead (Support & Operations)

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

Seeking a Track Lead for Support & Operations in Bengaluru, Karnataka, India. This role focuses on operations management, emphasizing continuous improvement, problem-solving, meeting client SLAs, and effective people management. You will enhance operational systems, ensure client satisfaction, and lead project teams with innovative process development.

Responsibilities

Enhance operational systems for improved reporting, streamlined information flow, optimized business processes, and organizational planning.
Understand client requirements and ensure the support team meets client expectations.
Lead and mentor the project team, ensuring transparent communication of project goals.
Drive innovation for process development and overall organizational progress.
Provide solutions aligned with customer needs to achieve business results.

Requirements

Operations Management experience
Focus on continuous improvement
Problem-solving skills
Ability to meet client SLAs
Effective people management skills

Benefits

Supercharge your potential at HCLTech
Find your career
Find your spark
Work at a place that puts people first
Be part of a global technology company with over 223,000 people across 60 countries
Deliver industry-leading capabilities in digital, engineering, cloud, and AI
Work with clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

#Operations Management#continuous improvement#problem-solving#client SLAs#people management

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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