Track Lead - Program & Project Management

Logistics, Sales & Operations · Program Management · Project Management

In short

HCLTech is seeking a Track Lead for Program & Project Management in India. This role involves leading end-to-end service delivery across multiple IT towers, ensuring SLA compliance, and driving collaboration. You will act as the single point of accountability for cross-functional deliverables and continuous improvement initiatives.

Responsibilities

Lead end-to-end service delivery across multiple towers ensuring alignment with contractual obligations.
Drive collaboration between infrastructure, application, and support teams for integrated outcomes.
Ensure dependency management across towers to avoid service disruption.
Act as single point of accountability (SPOC) for cross-functional deliverables.
Monitor SLA/KPI performance across all towers and drive corrective actions.
Govern major incident handling with cross-tower coordination.
Identify automation and optimization opportunities across towers.
Lead a distributed, multi-functional team across geographies.
Mentor tower leads and ensure capability development.

Requirements

Strong IT Service Management (ITSM) knowledge (ITIL framework).
Cross-tower delivery and dependency management expertise.
SLA/KPI governance and reporting.
Incident, Problem, and Change Management.
Proficient in Project Management Methodologies and Tools, including DMO frameworks.
Strong understanding of Operations Management and Continuous Improvement Principles.
Familiarity with Client Relationship Management and Service Level Agreements.

Desired Qualifications

Excellent Problem-Solving and Analytical Skills.
Effective Leadership and Team Management Abilities.
Stakeholder management (customer + internal leadership).
Strong communication and conflict resolution.
Decision-making under pressure.
Program-level coordination and governance.
Support transformation initiatives (cloud, automation, AI-led ops).

Benefits

Supercharge your potential.
Find your career.
Find your spark.

Skills

ITILITSMProject ManagementCloudAI

#IT Service Management#Program Management#Project Management#Cross-functional delivery#SLA Governance#Incident Management#Problem Management#Change Management#Risk Management#Stakeholder Management#Continuous Improvement#Team Leadership#ITIL Framework

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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