The Job

Track Lead - Network LAN/WAN

Technology, Data & Digital · IT Infrastructure & Security · Network Administration · DevOps

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In short

As a Track Lead for Support & Operations in Lucknow, Uttar Pradesh, you will be responsible for driving operational excellence, meeting client SLAs, and leading support teams. The role requires expertise in LAN/WAN technologies, strong problem-solving skills, and effective team management to ensure high-quality service delivery.

Responsibilities

  • Enhance operational systems using LAN/WAN technologies for reporting, information flow, and business process optimization.
  • Analyze client requirements and oversee support team performance to meet client expectations and drive service improvements in LAN/WAN operations.
  • Lead and mentor the project team, fostering communication and utilizing best practices in LAN/WAN support methodologies.
  • Innovate and implement new ideas for process development in LAN/WAN environments.
  • Provide tailored solutions that meet customer needs within the LAN/WAN infrastructure, driving business results.

Requirements

  • Proficiency in LAN/WAN technologies with a solid understanding of operational management principles.
  • Strong problem-solving skills and the ability to analyze and optimize business processes.
  • Excellent communication and interpersonal skills for effective team leadership and client interaction.
  • Familiarity with management reporting tools and techniques.
  • Hands-on experience with Cisco Catalyst 6500 and other Catalyst Series switches.
  • Hands-on experience with Cisco Nexus 7K/5K/2K Series of switches.
  • Hands-on experience with Cisco Routers 3800, 3900, 7600 Series.
  • Hands-on experience with Cisco IOS Software.
  • Hands-on experience with Wireless LAN technologies (Cisco or Aruba).
  • Hands-on experience with WAN Acceleration/optimization (Cisco WAAS or Riverbed).
  • Hands-on experience with Load balancers (Symbol, F5 BigIP LTM/GTM/Juniper or Cisco ACE/GSS).
  • Hands-on experience with Firewalls (Cisco ASA Firewall, Juniper SSL VPN).
  • Hands-on experience with Network Management tools (HPOV, NNM, SolarWinds, ORION etc.).
  • Excellent communication and presentation skills, capable of communicating with customers at CIO, CXO level.
  • Open to work in a 24x7 environment.

Desired Qualifications

  • Optional but valuable certifications: Cisco Certified Network Associate (CCNA), CompTIA Network+, ITIL Foundation.
#Network#LAN#WAN#Support#Operations#Cisco#Aruba#Riverbed#F5#Juniper#Firewall
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Company

HCLTech

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Lucknow, India

Applicants

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