Track Lead
Technology, Data & Digital · Software & Web Development · Software Engineering
In short
HCLTech is seeking a Track Lead in Chennai, Tamil Nadu, India, to manage and track tickets and change requests for service delivery. The role involves monitoring SLAs, performing root cause analysis, preparing status reports, and guiding team members to enhance technical capabilities and productivity.
Responsibilities
- Monitor and track tickets/change requests and manage SLAs.
- Work towards continuous improvement and perform root cause analysis on an ongoing basis.
- Prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.
- Develop and guide team members in enhancing their technical capabilities and increasing productivity.
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#Track Lead#Chennai#Tamil Nadu#India
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Chennai, India
Applicants
Be an early applicant