Tower Lead - Desk Side Services, AMT Asset Management Software

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

HCLTech seeks a Tower Lead for Desk Side Services, specializing in AMT Asset Management Software in Nagpur, Maharashtra. This role involves managing the macOS estate using Jamf Pro, handling compliance, vulnerability management, patching, and vendor support, as well as resolving incidents and reporting on the global macOS estate.

Responsibilities

Management of macOS estate using Jamf Pro.
Remediation activities relating to compliance.
Vulnerability Management.
Patching & Updating of macOS computers.
Vendor support management.
Resolve Incidents and Problems impacting the macOS Service escalated to the Operations Team.
Monitoring and Reporting on the state of the global macOS Estate.
Guides less experienced technicians to ensure infrastructure components are built and deployed in a consistent, simple and effective manner.
Ensures all changes to infrastructure comply with strategy and Barclays policies.
Management of own tasks and responsibilities.
Contributes to the governance, technical leadership and direction necessary for the implementation of changes to the service.
Understanding of complex issues across a broad IT landscape.
Able to converse on IT components outside immediate area of expertise.
Knowledge of activity planning, process development and management, goals and objectives setting, MI creation and reporting.
Able to assimilate complex technical information and translate into business impact statements.
Make timely and effective decisions.
Manage and prioritise multiple work streams.

Requirements

Comprehensive knowledge and understanding of macOS internals and related technologies.
Strong knowledge of macOS Cyberstack technologies (e.g. Anti-malware, VPN, DLP).
Strong knowledge of Jamf Pro and macOS management.
Jamf 300 certification (CCA).
Strong command line knowledge.
Strong scripting knowledge (e.g. Bash, Python).
Understanding of the Incident and Change Management process based on ITIL framework.
Good awareness and understanding of security risk issues in the macOS environment.
Proven track record of supporting macOS and delivering macOS service improvements and compliance remediation.
Proven capability in co-ordinating with others to assist in complex technical fault resolutions.
Strong assertiveness & negotiation skills.
Analytical skills and an ability to identify trends on change data and set appropriate actions.

Desired Qualifications

Jamf 400 certification (CCE).
Apple certifications (e.g. ACSP).
Knowledge of Service Now.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

macOSJamf ProBashPythonITILServiceNow

#macOS#Jamf Pro#IT Support#Desk Side Services#Asset Management

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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