Technical Support Specialist

Technology, Data & Digital · Software & Web Development · Software Engineering

In short

This role requires a Technical Support Specialist with over 10 years of hands-on experience in SAP GTS, focusing on modules like Compliance Management, Customs Management, and Risk Management. The position involves troubleshooting, root cause analysis, and providing technical assistance to resolve complex tickets within an Agile or ITIL-based support environment.

Responsibilities

Troubleshoot and resolve critical and complex tickets.
Create root cause analysis for critical issues/faults (hands-on working).
Implement necessary preventive measures to reduce future defects.
Provide technical assistance to team members in resolving customer issues.
Execute continuous improvement activities and improve the team's performance.

Requirements

10+ years of hands-on experience supporting and/or implementing SAP GTS.
Strong knowledge of SAP GTS modules, including Compliance Management, Customs Management and Risk Management.
Good understanding of SAP GTS integration with SAP ERP/ECC, SAP S/4HANA, SAP TM, and SAP EWM.
Good understanding of SAP SD and Logistics Execution (LE) processes.
Experience with SAP GTS configuration and understanding of SAP standard functionalities and enhancement concepts.
Experience in incident analysis, root cause analysis, defect resolution, and change request implementation.
Experience in business process analysis, configuration, testing, and production support.
Knowledge of SAP Solution Manager, SAP S/4HANA, SAP Fiori, and related SAP technologies.
Experience working in Agile/DSDM or ITIL-based support environments.
Strong analytical and problem-solving skills.
Ability to work independently and collaboratively in multicultural and globally distributed teams.
Strong stakeholder management and customer-facing communication skills.
Ability to understand business processes from a customer perspective and translate business requirements into SAP GTS solutions.
Fluent English.

Desired Qualifications

ABAP debugging and troubleshooting skills are an advantage.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

SAP GTSCompliance ManagementCustoms ManagementRisk ManagementSAP ERP/ECCSAP S/4HANASAP TMSAP EWMSAP SDLogistics Execution (LE)ABAP DebuggingSAP Solution ManagerSAP FioriAgile/DSDMITIL

#SAP GTS#Technical Support#SAP ERP#SAP S/4HANA#SAP TM#SAP EWM#SAP SD#Logistics Execution#ABAP#ITIL#Agile

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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