Technical Support Engineering, Staff Engineer - Structural
Construction, Engineering & Trades · Civil & Industrial Engineering · Structural Engineering
In short
Synopsys is seeking a Staff Engineer for Technical Support of structural simulation products, based in Pune, India. This role involves supporting customers in Japan, diagnosing issues, and collaborating with global teams. It's an early-career position for engineers with a foundation in structural mechanics and a passion for customer-facing technical work.
Responsibilities
- Provide first- or second-line technical support for structural simulation products to customers in Japan and the Japan support team.
- Understand customer questions, reproduce issues, collect technical information, and investigate solutions.
- Communicate directly with customers to manage technical support cases from inquiry to resolution.
- Apply knowledge of structural mechanics, finite element analysis, and simulation techniques to diagnose issues.
- Provide updates to customers and stakeholders in English and potentially Japanese.
- Escalate complex technical issues to senior engineers or subject matter experts.
- Collaborate with cross-functional teams to resolve customer issues.
- Learn and apply troubleshooting processes, simulation best practices, and customer support procedures.
- Create and update technical documentation, FAQs, and knowledge base content.
- Perform data manipulation, validation, and analysis for technical investigations.
- Submit product improvement suggestions and defect reports.
- Assist with verification of product fixes and testing of new releases.
- Utilize AI-based support platforms to enhance engineering analysis and support quality.
- Develop technical expertise in structural simulation areas.
- Understand Japanese customers' engineering workflows and business expectations.
- Contribute to high customer satisfaction through responsiveness and professionalism.
- Participate in team and company initiatives.
- Remain flexible and open to new responsibilities.
Requirements
- Bachelor’s or Master’s degree in Mechanical Engineering, Applied Mechanics, Aerospace Engineering, Automotive Engineering, Civil Engineering, or a related engineering discipline.
- Sound academic or practical knowledge of structural mechanics and finite element analysis.
- Basic understanding of numerical simulation methods and ability to interpret engineering results.
- Demonstrated logical problem-solving skills and systematic technical investigation ability.
- Fluent and effective communication in English, verbally and in writing.
- Strong interpersonal skills for clear technical communication.
- Ability to work collaboratively with colleagues globally.
- Ability to work independently on assigned tasks while seeking guidance or escalating issues.
- Strong organizational and time-management skills.
- Customer-focused mindset, professional conduct, and willingness to take ownership.
- Engineering curiosity and a strong commitment to continuous learning.
- Ability to work effectively across different cultures, locations, and time zones.
- Willingness to work hours that provide reasonable coverage and collaboration with the Japan support team.
Desired Qualifications
- Up to two years of experience using structural simulation, finite element analysis, or related engineering software (university research, projects, internships, or industrial experience accepted).
- Experience using commercial or internally developed FEA software for engineering applications.
- Familiarity with structural analysis workflows, including linear or nonlinear analysis.
- Experience in a technical support, customer-facing, consulting, application engineering, or engineering services environment.
- Japanese-language proficiency.
- Experience communicating or collaborating with customers or colleagues in Japan.
- Basic knowledge of Python, scripting, automation, SQL, databases, machine learning, or generative AI.
- Experience participating in an engineering product development or software testing cycle.
- Willingness to travel occasionally, if required.
Benefits
- Comprehensive range of health, wellness, and financial benefits.
- Total rewards include monetary and non-monetary offerings.
#engineering#technical support#structural mechanics#finite element analysis#simulation#customer support
Company
Synopsys Inc
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Pune, India
Qualification
Bachelor, Master
Applicants
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