Technical Support Engineer
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support · Systems Engineering
In short
The Technical Support Engineer provides expert technical support for centrifugal compressors and rotating equipment, resolving complex mechanical, electrical, and controls issues. This role involves collaboration with various departments and requires strong troubleshooting skills and industry experience, offering a hybrid work arrangement in Houston, TX.
Responsibilities
- Serve as a primary technical resource for customers and field service personnel, providing troubleshooting and support for centrifugal compressors and turbomachinery systems.
- Investigate and resolve complex mechanical, electrical, and controls-related issues, ensuring timely, accurate, and well-documented solutions.
- Collaborate with Engineering, Operations, Quality, Supply Chain, vendors, and product companies to drive issue resolution and support customer needs.
- Manage technical support activities, including documentation, corrective actions, root cause analysis, CRM tickets, and warranty-related support.
- Identify opportunities to improve field service processes, technical training, and customer support capabilities.
Requirements
- 10+ years of experience in field service, technical support, or maintenance of centrifugal compressors, rotating equipment, or turbomachinery OR a bachelor's degree in Mechanical or Electrical Engineering with relevant industry experience.
- Strong troubleshooting skills involving mechanical systems, controls, and electrical components.
- Excellent communication, prioritization, and problem-solving abilities with the ability to support customers during urgent situations.
- Hands-on experience with centrifugal compressors, turboexpanders, or other large rotating equipment.
- Experience with SAP, CRM systems, and the oil & gas or process industries.
Desired Qualifications
- A culture of trust, accountability, and collaboration.
- Lifelong learning and career growth opportunities within a global organization.
- Innovation powered by people, where your expertise directly impacts customer success.
Benefits
- Competitive compensation
- Annual bonus opportunity
- Comprehensive benefits
- Medical, dental, and vision coverage
- 401(k) with up to a 6% company match
- Generous paid time off, including vacation, sick time, and company holidays.
- Flexible working arrangements that support work-life balance.
- Health and well-being programs
#Engineering
Company
Atlas Copco
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Executive
Locations
Houston, United States
Qualification
Bachelor
Applicants
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