In short
As a Technical Support Engineer with Microsoft's Customer Service & Support team, you will be responsible for investigating and resolving customer technical issues, contributing to product defect escalations, and participating in community knowledge sharing. This role requires fluency in Mandarin and English, a Bachelor's degree or equivalent experience, and flexibility for 24x7 operations.
Responsibilities
- Own, investigate and solve customer technical issues.
- Collaborate within and across teams, leveraging troubleshooting tools and practices.
- Lead or participate in building communities with peer delivery roles and share knowledge.
- Develop specific technical and professional proficiency to resolve customer issues.
- Identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
- Demonstrate flexibility to support business critical 24x7 operations through scheduled shift rotations, including weekends and public holidays.
Requirements
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience.
- OR 3+ years of technical support, technical consulting experience, or information technology experience.
- OR equivalent experience.
- Mandarin Language: fluent in reading, writing and speaking.
- English Language: confident in reading, writing and speaking.
- Demonstrated flexibility to support business critical 24x7 operations through scheduled shift rotations, including weekends and public holidays.
- Ability to meet Microsoft, customer and / or government security screening requirements.
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Desired Qualifications
- Experience with troubleshooting tools and practices.
- Experience in identifying and escalating potential product defects.
Benefits
- Accelerate your career growth.
- Hone your problem-solving, collaboration and research skills.
- Develop your technical proficiency.
- Work with cutting-edge AI technology.
- Opportunities for continuous learning and development.
#Technical Support#Customer Experience#AI
Company
Microsoft
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Associate
Locations
USA
Qualification
Bachelor
Applicants
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